Helpdesk / Technical Support Representative

Overview:Our client, a Global Fortune 50 organization and one of the world’s largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished Helpdesk / Technical Support Representative.*** Candidate must be authorized to work in USA without requiring sponsorship *************************************************************************Location: Alpharetta, GA 30009Duration: 5 - 6 months contract w/ possibility of extension or conversion to FTE roleNotes:Pay Rate: $22.00/hr.Work schedule: Mon – Fri, 8-hour shift between 8:00 AM – 9:00 PM Eastern Time.Hybrid role: candidate must be willing/able to be in office as needed.Job Description:Seeking a customer-focused and technically skilled Product Support Representative to provide first-level support to end users experiencing technical issues.This role is responsible for troubleshooting hardware, software, and network-related problems, ensuring timely resolution and excellent customer service.Respond to user inquiries via phone in a timely and professional manner.Set expectations for customer follow up if issue is not resolved on first call.Diagnose and resolve technical issues with Pharmacy application, hardware, software, etc.Escalate complex issues to appropriate teams when necessary, ensuring proper documentation and follow-up.Maintain accurate records of issues and resolutions using the help desk ticketing system.Provide excellent customer service and adhere to metrics.Qualifications:1–3 years of experience in a technical support or help desk role.Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and common enterprise applications.Familiarity with ticketing systems (e.g., Salesforce, Jira, Confluence).Excellent problem-solving, communication, and interpersonal skills.Ability to work independently and as part of a team in a fast-paced environment.Skills Matrix:Critical Thinking & Problem Solving.Customer Service.Ticket/Case Management.**************************************************************************I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.Satwinder “Sat” SinghLead Technical RecruiterCompany Overview:Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.