High-End Business Manager – Watches & Fine Jewelry Middle-East

Reports to: Watches & Fine Jewelry DirectorDepartment: WFJ Middle-EastThe High-End Business Manager is responsible for driving the growth and profitability of our high-end Watches & Fine Jewelry segment. This role requires a strategic, entrepreneurial leader who excels in client development, commercial management, and the elevation of the brand’s luxury positioning. The ideal candidate combines strong business acumen with a deep passion for exceptional client experiences and exclusive creations, together with a thorough understanding of the luxury market.Key ResponsibilitiesBusiness Development & SalesDevelop and execute strategic plans to grow the high-end business, including annual sales targets and client acquisition/retention strategies.Identify and capitalize on new business opportunities, partnerships, and events to strengthen the brand’s presence among VIC clients.Monitor market trends, competitor activity, and client feedback to adapt commercial strategy.Client Relationship ManagementBuild and nurture lasting relationships with VIC and H-N-W clients, ensuring exclusive and personalized experiences at every touchpoint.Lead key client appointments, bespoke presentations, and private events, acting as the primary ambassador of the brand’s high-end collections.Oversee the clienteling process and ensure meticulous follow-up and after-sales care.Collaboration & SynergyFoster close collaboration and synergy with the Fashion division and Fashion advisors to deliver a seamless ultimate experience for clients.Work jointly on cross-category activations, exclusive events, and joint client initiatives to maximize client engagement and opportunities.Collaborate closely with marketing team on events planning and boutiques animations to ensure efficiency and optimization of promotion investments.Team Leadership & CollaborationCollaborate closely with retail teams’ management, sales associates, and marketing to drive client engagement and maximize conversion opportunities.Support the professional development of team members by fostering a culture of excellence, luxury service, and commercial performance.Product & Inventory ManagementOversee high-end product assortment, stock levels, and special orders in alignment with sales objectives and client demand.Work with merchandising and operations teams to ensure timely availability and optimal presentation of high-end pieces.Collaborate closely with Europe HEB Team to ensure alignment of priorities and availability of pieces.Reporting & AnalysisTrack, analyze, and report on sales performance, client activity, and business KPIs, providing actionable insights to senior management.Prepare regular business reviews and contribute to annual budgeting and forecasting processes.Your EnergizersDriving the growth of the High-End Watches & Fine Jewelry business and elevating its luxury positioning. Creating exceptional and exclusive client experiences that build loyalty with VIC and HNW clients.Developing strategic commercial initiatives and seeing them translate into tangible business results.Building strong, lasting relationships and acting as a trusted ambassador of the brand.Partnering across categories (Fashion, Marketing, Retail) to deliver seamless client journeys.Leading and inspiring teams to embrace a culture of excellence, luxury service, and performance.Bringing creativity and innovation to client activations, private events, and bespoke experiences.Thriving in a dynamic luxury environment where entrepreneurship and agility are key.You Will BringBachelor’s degree in Business, Marketing, Luxury Management, or related field.Minimum 5 to 7 years’ experience in luxury retail, with a focus on high-end watches and/or jewelry.Proven track record in business development, client relationship management, and achieving sales targets in the luxury sectorDeep understanding of the luxury customer mindset and knowledge of VIC client expectations.Strong expertise on Jewelry and Watches.Exceptional interpersonal, communication, and negotiation skills.Entrepreneurial spirit, strategic mindset, dynamic and strong leadership capabilities.Willingness to travel as required.