Hiring a Remote Customer Success Manager

Join Our Team as a Client Success Manager – Fully Remote!Earning Potential: $1,200/month to $3,500+Who We AreWe’re a high-performing marketing agency helping aesthetic clinics across the UK get more customers. We’re obsessed with results, and we expect our team to bring the same level of dedication.What You’ll Do-Serve as the main point of contact for 20–40 clients-Onboard new clients quickly and seamlessly (speed is everything)-Hold check-in calls to keep campaigns on track-Proactively resolve issues before they become problems-Upsell and recommend strategies to increase client ROI-Maintain high client satisfaction while holding firm on standards-Act as the bridge between clients and our internal teamWhat We’re Looking For-2+ years of proven client management experience (preferably in digital marketing, sales, or hospitality)-Strong persuasion & negotiation skills — you can confidently push back on bad ideas-Clear, fast communication and rapport-building abilities-Conflict resolution under pressure-Highly responsive, organized, proactive-Solid with tools like Google Sheets and CRM systems-Based in a UK-adjacent timezone-Full-time availability (Mon–Fri, 8 hrs/day)Performance Expectations-Sub 8% churn with clients under your management-2+ upsells per month-Fast launches (under 7 days)-Top-tier client satisfaction scoresWhy Join Us?-Remote-first, global team culture-Growth-based compensation (earn more as we scale)-Chance to directly impact the success of clinics changing people’s lives-Work with a disciplined team that values speed, innovation, and results — but also knows how to celebrate winsHow to Apply Fill out our hiring form & send a short video introduction telling us why you’re the best fit. References and proof of past success required.