Hospitality Professional

Job SummaryPOSITION SUMMARYThe Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.ResponsibilitiesESSENTIAL DUTIES & RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Conduct business-to-business sales and customer service with a focus on building and developing relationship with our customer base Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty Perform basic cashier functions and loading products into customer vehicles Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock Analyze basic inventory information to determine product availability and re-order status Promote our private label brands to maximize TRS gross profit Educate prospective customers on our competitive advantages (best people, best technology, and best price) Possess and maintain a thorough understanding of our website and educate customers on how to best-utilize our “Brick and Click” business modelPhysical RequirementsWork is performed while standing and/or walking, up to and including 9 hours/day.Requires the ability to communicate effectively using speech, vision, and hearing.Requires the regular use of hands for simple grasping and fine manipulations.Requires regular bending, squatting, crawling, climbing, and reaching.Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.ExperienceEDUCATION and/or EXPERIENCEMinimum of 1 year of relevant experience in retail and/or supply chain managementHigh school diploma or GED, or equivalent combination of education and experienceEducationThis role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.Desired Traits & SkillsProficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management toolsStrong analytical and problem-solving skillsStrong verbal and written communication skills; ability to explain technical and complex concepts simply and concisely to ensure ease of understandingDemonstrated ability to manage multiple assignments and deadlines in a fast-paced environmentAbility to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligenceService leadership approach with a demonstrated desire to exceed expectationsLanguage Skills Business Proficiency in English is requiredCompany OverviewYour one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.BenefitsMedicalVisionDentalPTOPaid Maternity LeavePaid Parental LeaveLife InsuranceDisabilityDependent Care FSA401(k) matchingEmployee Assistance ProgramWellness IncentivesCompany DiscountsAT&T & Verizon DiscountBonus OpportunitiesAccident InsuranceCritical Illness InsuranceAdoption AssistanceAvailable at HQ Locations OnlyOn-Site Fitness CentersDog-friendly Offices