Front Office Agent (Part-time/Full-time)

Life is a journey. Live it well — with Swissôtel. At Swissôtel Hotels & Resorts, we’re more than just a place to stay. Nestled in the world’s most vibrant destinations, we offer guests authentic Swiss hospitality infused with thoughtful design and local culture. Our commitment to sustainability and social responsibility means we don’t just welcome travelers, but that we care deeply for the communities we call home. Swissôtel Amsterdam, a proud member of the luxury Accor Hotels family for over 9 years, boasts 114 elegant rooms and suites.

Join our team as a Front Office Agent on a part-time or full-time basis at our prestigious hotel in the heart of Amsterdam. You will be delivering warm, authentic, unforgettable service that makes every guest feel valued and at ease. We're Looking For a Friendly And Professional Individual With a Hospitality DNA To Be The Face Of Our Establishment, Ensuring Our Guests Have An Exceptional Experience From Check-in To Check-out.

Be Ready ToWelcome and greet guests upon arrival, providing a warm and inviting atmosphereProcess check-ins and check-outs efficiently, handling all related paperwork and paymentsRespond to guest inquiries and requests promptly and courteouslyCoordinate with housekeeping and maintenance departments to ensure room readiness and a smooth-seamless serviceHandle guest complaints and resolve issues in a professional and timely mannerProvide information about hotel amenities, local attractions, and transportation optionsMaintain accurate guest records and hotel information using property management softwareEnsure compliance with hotel standards and safety proceduresWho are you? Previous experience as a Front Office Agent or in a similar role is a plus, however a passion for hospitality, guest service, and eagerness to learn are essentialExcellent verbal and written communication skills in English; proficiency in additional languages is a plusStrong customer service orientation with a friendly and professional demeanor - hospitality should be in your DNA :

)Proficiency in hotel management software and property management systems; Opera or Opera Cloud experience is a plus Ability to multi-task and work efficiently in a fast-paced environmentExcellent problem-solving skills and attention to detailBasic accounting and cash handling skillsMBO/HBO level of education preferably hotel management or related fieldFlexibility to work various shifts, including evenings, weekends, and holidaysWhy Swissôtel?Work within a highly motivated and enthusiastic team at one of the best-operating hotels in AmsterdamReceive a competitive salary in line with the Collective Labour Agreement in the Netherlands (Scale V)Opportunity to expand your earnings with our uncapped incentive program based on your up-selling and walk-in sales8% gross holiday allowance (accrued monthly), paid out in May every year25 vacation days per calendar year on a full-time basisTravel allowance of maximum €150,- per month regardless of distanceBe part of Accor’s employee benefit system and enjoy discounted rates (including family and friends) all around the world together with 30-50% discounts on F&B (you will receive a personal card to enjoy these benefits)Refer a friend system that gets you 200€ per referral after their probation period; paid out next monthEnjoy yearly staff parties and team-building activities to support team cohesionAccess to a great Learning & Development e-learning platform developed by Accor "Learn your Way" supporting your onboarding, professional, and personal developmentWant to power your career? - Through Accor Academy you can further your skills with discounts on courses from eCornell and internal Instructor Led Training on leadership, hospitality, and more :

)Growth opportunities within our hotel and Accor with our internal refferal system