Housekeeping Associate – Floor

ABOUT OUR DEPARTMENT / TEAM Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surroundings.THE IMPACT OF THIS ROLE As a Housekeeping Associate - Floor is to ensure all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate and works in a supportive and flexible manner with other departments.KEY RESPONSIBILITIESCustomer Service·         Delivers the brand promise and provides exceptional guest service at all times.·         Provides excellent service to internal customers as appropriate.·         Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner.  Feedback guest complaints to Team Leader – Housekeeping/ Assistant Manager promptly. ·         Maintains positive guest and colleague interactions with good working relationships.Operational·         Checks and verifies room status report.·         Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.·         Ensure that standards are maintained at a superior level on a daily basis.·         Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.·         Clean guest rooms by category priority.·         Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.·         Service assigned guest rooms. ·         Empty trash containers and ashtrays. ·         Remove all dirty terry and replace with clean par to designated layout ·         Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. ·         Replace facial, toilet tissue and bathroom amenities in correct amount and location.·         Inspect condition of bathrobes and replace soiled/damaged ones.·         Remove dirty bed linen and make up bed with clean linen.·         Replace laundry bags and slips. ·         Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers, extra blanket/pillow and luggage rack.·         Dust and polish all furniture. ·         Realign furniture to floor plan. ·         Open all drawers/doors in check-out rooms and remove items left by guest guests inside.·         Check under bed(s), chairs and sofa for debris and remove if present.·         Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor. ·         Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.·         Dust pictures, frames and mirrors. ·         Remove dust and debris on television, VCR, clock radio, remote control and cable box.·         Set correct time on clock; correct TV channel; correct movie rental insert.·         Clean all lamps and light switches; check for proper working order.·         Remove dust, spots and smears from windows, ledges and frames.