Housekeeping Manager

POSITION: Housekeeping Supervisor / ManagerSTATUS/LENGTH: Permanent Full TimeREPORTS TO: General Manager START DATE: January 2nd 2026STARTING SALARY: $52,000 annual salary (based on experience) + bonuses SUMMARY OF DUTIES:Reporting to the General Manager, the Housekeeping Manager is responsible for supervising and training housekeeping staff, managing daily operations to ensure cleanliness in guest rooms and public areas, overseeing inventory and supply ordering, and ensuring compliance with safety and sanitation standards. They are also responsible for creating staff schedules, managing budgets, and handling customer service issues related to housekeeping. Key responsibilities·      Staff Management: Hire, train, and supervise housekeeping staff, including assigning tasks, conducting performance reviews, and creating shift schedules.·      Cleanliness and Maintenance: Ensure all guest rooms, public areas, and staff areas are clean and well-maintained by performing daily inspections and addressing any issues or damage that needs repair.·      Inventory and Supplies: Take inventory of cleaning supplies, linen, and equipment, and place orders as needed to maintain adequate stock.·      Safety and Compliance: Enforce all health, safety, sanitation, and hygiene policies and procedures, and ensure staff follows them.·      Budget Management: Manage the department's budget, control costs, and work to maintain profitability.·      Guest Satisfaction: Handle guest complaints and requests related to housekeeping, and work to ensure a high level of guest satisfaction.·      Interdepartmental Coordination: Collaborate with other hotel departments, such as the front desk and maintenance, to ensure seamless operations and guest experience. Qualifications and skills·      Previous experience in housekeeping or a related field is typically necessary.·      Strong leadership, communication, and organizational skills.·      Excellent customer service abilities.·      Knowledge of cleaning products, techniques, and safety protocols. ·      Inspects all rooms and correct deficiencies.·      Maintains proper inventory of linen and supplies, purchases needed linen and supplies while staying within budget.·      Completes room updates in communicate with front desk for early arrivals and departures, extended stays on timely manner.·      Maintains proper inventory of supplies at the front desk. Conducts monthly safety trainings and update safety binders, attend safety training.·      Attends Associate meeting, performs daily morning stand ups and other meetings as needed.·      Creates weekly schedules for room attendants, houseman, and laundry staff.·      Keeps track of DND rooms. Performs property walks. In the absence of housekeepers, cleans rooms and provides supplies needed to guests.·      Schedules proper staffing to maintain optimal production within budgeted hours·      Prepare work orders of needed repairs and submit them to Maintenance.·      Manages and Conducts Health and Safety Activities (Chair of Health and Safety Committee)·      Supervises special projects. Be able to lift and carry 30lbs.; push and pull 60lbs.·      Has a throughout understanding of Brand Standard – Housekeeping, is able to monitor updates and changes and ensures the team follows all brand procedures and policies. ·      Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.·      Interviews applicants as needed.·      Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.·      Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.·      Operates all department’s equipment as necessary and reporting malfunctions.·      Ensures employees have the proper supplies and uniforms.·      Understands and complies with loss prevention policies and procedures.·      Assists in ensuring the property's crisis management plan is followed as applicable.·      Other duties as assigned, of which the employee is capable of performing.·      Previous Marriott hotel, Guest Service, or other related hotel working experience is an advantage, however training will be provided·      Has a valid driver’s license and dependable transportation available.TermsApplicants must have a valid driver’s license and/or dependable transportation to report to workThis description excludes non-essential and marginal functions of the position hat are incidental to the performance of the fundamental job responsibilities. Specific examples in this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Detailed job-related duties will be outline in a complete task list will be provided upon hiring and/or assigned by the associate during employment.TownePlace Suites by Marriott Victoria Airport Sidney is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.