Housing Officer

Peace Recruitment Services – Connecting Great People with Great Opportunities At Peace Recruitment Services, we believe finding the right job or the right person shouldn’t be stressful - it should be exciting! We’re all about building real relationships and matching talented people with employers who value them. With a genuine passion for what we do, we take the time to understand your goals and make sure every connection feels like the perfect fit. Whether you’re growing your team or taking the next step in your career, we’re here to help you find your peace of mind.Job descriptionTo provide a high-quality community-based housing and estate management services within the Scottish Borders; ensuring outstanding customer service and service delivery by acting as an ambassador and point of contact for tenants and customers. To deliver proactive and responsive services which demonstrate value for money with a focus on tenancy sustainment and balanced communities. Engaging with tenants and residents to design and deliver services that work for them, utilising resources within the local neighbourhood to make a real, quality difference to peoples' lives. ResponsibilitiesAct as lead officer within the Community Team for designated neighbourhoods, championing service improvements and delivery within these areas to meet community needs, including:-   income management and rent arrears recovery-   empty homes management-   neighbourhood and tenancy management-   neighbour nuisance and anti-social behaviour-   factoring and communal area services-   estate and environmental improvementsProvide professional housing related advice and support to all tenants, customers and service usersTo deliver excellent front line housing management and estate management services to tenants consistently and in accordance with housing legislation, ensuring that these are Tenant focused and responsive to local needs.To maximise the collection of rent by ensuring that timely and robust action is taken to prevent/recover rent arrears and let empty homes in accordance with best practice and related policies and procedures. To ensure a speedy and focussed response to anti-social behaviour and other breaches of tenancy conditions. Action to be proportionate, effective and efficient and supported by an effective action plan, keeping full records of all correspondence and meetings.Promote and facilitate tenancy sustainment including assessing potential tenants and working with vulnerable tenants, providing appropriate tenancy support, welfare benefits/financial inclusion assistance, and making appropriate timely referrals to specialist staff and support agencies. This includes taking preventive action to alleviate risks of abandoned tenancies, evictions and termination of tenancies and resolving estate and community issues affecting tenants.To accurately assess housing need and provide quality information and advice on housing options and support customers through the housing process, seeking to prevent and alleviate homelessness. Develop local lettings plans to reflect local priorities in consultation with residents and other staffTenant analysis data is collected and up-to-date and ensure all communication with tenants and customers is tailored to meet individual requirements.To provide information and consult with tenants and owners on service charges and shared obligations.Must haveEducated to HND/C level or equivalent through experienceA minimum of 3 years experience in the housing sector delivering front line tenant servicesA good understanding of housing and benefits legislationA current driving license and access to own transportPlease click the link to apply if interested, or contact Dana at Peace Recruitment on 07851 247553 for more information.