HR Consultant Intern - INTERN position (with FRENCH, min B2 level)

About the jobJob TitleHR Consultant InternRomanian CORCOR 243216Career LevelIn college, PostgraduateLocation:BucharestBUFrance RH & DigitalReports ToHR & Digital ManagerJob SummaryAccording to his/her mission, the associate provides 1st (permanence) and 2nd (projects) level support to the customers on Decidium HR offers such as:Pilotage Social (Pilotage RH, Pilotage Masse Salariale)Talents (Entretien, Formation, Revue de Talents, Revue de Rémunérations, Kiosque Absences)ResponsibilitiesHe/She has the objective to assist customers on the various HR offerings which are part of our portfolio. He/She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers’ satisfaction, while following deadlines.Main Responsibilities AreTreatment of Level 1 tickets on Decidium HR offeringsSelf-identify and self-assign the tickets which are part of his/her area of expertiseAssist customers via Siebel tickets:Accesses managementRole assignmentsConfigurationsFunctional assistanceDoing the follow up or monitor data or reports productionAlerting the manager or account manager when needed (delay, consistency)Maintaining/Customizing of existing reports for our customersEstimating the workload to realize, test, document and deliver the technical solutionAnalyzing the discrepancies on solutionDocumenting the solution and the delivery formSOP management and process improvementMaintenance of the SOP-s for his/her area of expertiseMeasure the efficiency of the process and the quality of his/her own assistanceIdentify improvement opportunitiesContribute to the respect of mutual commitmentsReports & Performance MetricsOn time deliveryVolume/quality of tickets treatedBacklogKnowledge And Skill RequirementsFrench language – B2 level, English would be a plusMS Office tools knowledge (Excel, PowerPoint, Word…)Ability to manage several projects in parallelExcellent customer service abilitiesTake initiatives to improve customer satisfactionBe able to speak and write easily & clearlyAnalytical skills and an ability to summarizeOrganized, rigorous and autonomousTeam playerDynamic and responsiveA little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.