HR Operations & Rewards Manager

About UsLove, Bonito is Southeast Asia's leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we've since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.At our core, we're a team of builders, dreamers, and doers who believe culture is more than words on a wall — it's how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you'll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we're shaping the future of Asian brands — from right here in Southeast Asia, to the world.Why join us?At Love, Bonito, you'll do more than just a job — you'll help build a movement. We're creating an organization that's lean, bold, and full of heart — where every person has the space to make an impact. Here's what you can expect:Purpose with performance: We're building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!Growth that's real: We are known to be incredibly dynamic and fast-paced. You'll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don't join us if you're looking for a comfortable, fully structured setup, but do join us if you're excited to build, shape, and make an impact together!Culture at our core: If you're looking for a no-corporate-BS environment, you'll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB!Join us as we redefine what it means to build an enduring global consumer group.The roleWe are looking for a strategic and hands-on Manager of People Operations & Rewards team to build the foundation that supports our people to thrive. This is a global role that will oversee our people systems, payroll, rewards, compliance, and people analytics—ensuring we scale with consistency, care, and clarity.You'll lead and grow a team, manage vendor partners, and collaborate across our People & Culture function—as well as with organizational leaders and internal stakeholders—to design and operationalize a seamless employee experience.Main responsibilities :People Operations & SystemsOwn our HR tech stack (HRIS, ATS, payroll, benefits) and drive process automation and optimizationDesign and streamline employee lifecycle processes: onboarding, offboarding, mobility, documentationEnsure data integrity and operational compliance across SEA marketsPayroll, Total Rewards & Compensation benchmarkingOversee end-to-end global payroll processing across all markets we operate in which include for now Singapore, Malaysia, Indonesia, Philippines and Hong Kong (in-house and outsourced)Manage compensation philosophy, salary banding, and benefits programsLead annual comp review cycles, pay equity audits, and employee cost forecastingPartner with Finance on workforce cost planning and modelingLead the design and evolution of performance appraisal frameworksRegularly benchmark pay across SEA markets, ensuring competitiveness and efficiencyPeople AnalyticsBuild and own the people data: attrition, headcount, engagement, cost metricsProvide insights and data to inform business and talent decisionsCompliance & PolicyMaintain HR compliance across key marketsDevelop and standardize HR practices and ensure global alignment in the application of policies and proceduresOwn HR policies, contracts, handbooks, and investigationsLead internal audits and mitigate people-related risk across the regionVendor & Partner ManagementManage third-party payroll providers, benefits brokers, and HR software vendorsEvaluate, negotiate, and optimize service delivery and costLeadership & Team ManagementLead and grow a small high-impact People Ops teamPartner closely with our Business Partners to create an integrated People functionServe as a key advisor to senior leadership on people operations, comp, and riskRequirementsQualifications & ExperienceMinimally 6 years of HR experience, with some experience in a managerial roleExperience in Retail industry or leading through change in a dynamic environmentFamiliarity with navigating new markets labour regulations and HR best practicesHands-on experience with HR platforms (ie. HRIS, ATS, payroll, benefits)Proven experience in HRIS projects such as implementations, migrations, or process automationOpen to business travel visits to HQ (SG) and other marketsExperience in Business Partnering is a plusBachelor's degree and comfortable with numbersYou should have / beStrategic Partner: Aligns people strategy with business priorities. Sees HR as a growth enabler, not just a support functionSystems Thinker: Designs and scales HR processes (e.g. onboarding, performance, comp cycles) with clarity, structure, and efficiencyOperational Excellence: Ensures compliance, consistency, and reliability in all people operations—across payroll, benefits, policies, and systemsInfluential Communicator: Earns trust and credibility with the C-suite, managers, and team members. Able to influence, mediate, and drive alignment across levelsData-Informed: Uses people metrics to drive decisions around retention, engagement, workforce planning, and comp equityBuilder and Growth Mindset: Thrives in ambiguity. Proactively creates structure, tools, and playbooks in a fast-changing environment. Believes in continuous learning and improvementStrong Judgment & Integrity: Navigates sensitive employee situations, nuanced issues, and conflict with empathy,emotional intelligence, and fairnessRegional & Cultural Fluency: Understands labor laws, norms, and cultural differences across SEA and adapts policies and programs accordinglyPeople Developer: Coaches leaders to lead better, and builds a strong, capable HR team with clear career paths and development planCulture Champion: Brings values to life through rituals, leadership behaviors, and people programs. Guards and evolves company culture as the business grows