Provides hands-on leadership and operational support to the Store Manager, ensuring smooth daily execution and team alignment. Collaborates on budget planning and execution, including contributions to the Annual Budgeting process with senior leadership. Acts as the key liaison between HSC and SPC Group, maintaining strong partnership relations. Upholds company policies and procedures across all areas of responsibility, fostering a compliant and performance-driven environment. ResponsibilitiesSupports the store manager on all operation details. Leads by example with on-the-job leadership. Develops and executes budget goals with the store manager; assists with the Annual Budgeting processes with the CFO & Vice Chairman.
Liaison between HSC and the SPC Group for the partnership. Adhering to all company policies and procedures, including but not limited to: opening and closing procedures, cash handling procedures, deposit and safe procedures, coaching and counseling procedures, and POS procedures. Identifies all staffing and training needs. Maintains and supports a clean and safe working environment for all team members. Controls costs of goods, inventory levels, and labor amongst individual functions. Ensures all team members provide hospitable and exemplary service that exceed our guest’s expectations.
Ensures that all Paris Baguette recipes and procedures are adhered to consistently and at the highest quality. Ensures all invoices are processed accordingly to accounting system. Coordinates seasonal marketing initiatives, new menu and product rollouts, and seasonal drink/pastry offerings in each of our shops. Assists with coordinating tenant events with the CFO & Vice Chairman. Has a passion for excellence, is detailed oriented, operations focused, hands-on management style, great organizational skills, and strong written and verbal communication skills. Reviews the monthly P&L and detailed GL with Vice Chairman and CFO.
Assists the Vice Chairman with new site locations on business planning including setting up new store, store opening planning, budgeting and setting up new team. Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision. Recruit, select, train, assign, schedule, coach, counsel and discipline employees and assist HR with recruiting when necessaryQualificationsBachelor’s Degree5 years’ multi-unit retail, café, restaurant, or coffee shop management experience required. Well-organized, detailed oriented, and able to multi-task. Must have open availability including weekends, evenings, holidays, and special events as needed.
Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, and Outlook. Must have effective problem solving/decision making abilities. Â Good command of English both writing and speaking. Strong leadership qualities with pro-active, results-oriented
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