Human Capital Business Partner

PurposeTo assist in the formulation and implementation of proactive Human Capital strategies and intervention methods in line with the business objectives.To support managers and teams in business delivery through enhancing their capability to deliver, manage their people and implement change.ResponsibilitiesDevelop the medium-term Human Capital strategy for the business through analysis and consultationEnsure that HC processes are simplified and administered efficientlyProvide advice and guidance on all HC issues to effectively support the business and manage riskFacilitate the sound employer-employee relations through managing and overseeing effective and efficient implementation and compliance with labour lawsProvide coaching and upskilling on HC policies and procedures to ensure ongoing complianceConduct Skip levels and communicate themes and assist operations with action plansDesign and execute change management solutions that are inclusive and related to the strategic intent of the businessPartner with Employee Relations and Ops/BEFs to address behavioral issuesDrive Employment EquityPromote diversityEnsure adherence to policiesEnsure compliance to legal, business and client requirementsIdentify and address HC risks and incidentsInvestigate WhistleblowersIdentify and analyze attrition drivers and co-create solutionsCo-create strategies for a positive work climate and culture along with operations to energise employees, give meaning to work, minimize work disruption and maximise employee productivity.Drive employee Wellness programmesDrive and embed CCI culture and valuesEnsure the implementation of performance management systems in collaboration with the relevant Centres of ExcellenceSupport line with interviews and selectionManage the issuing of disciplinary actionsSkills and CompetenciesPeople Management Skills; mentor and drive people development; ensure high levels of employee engagementStrong and adaptable communication skills with the ability to influence and motivateActive Listening skillsCoaching Skills; ability to deliver constructive feedbackPlanning and Organisational Skills; defining performance standards and meeting service levels; manage resources; good time managementGood interpersonal skillsStrong analytical abilities; ability to collate, manage and analyze dataAdaptability / FlexibilityProblem solving skills and adept at trouble shootingAbility to manage under pressureKnowledge of legislative requirementsExcellent decision-making skillsStrong influencing skillsGood empathy and high EQExperience, Knowledge and QualificationsBusiness Degree in Human Resources/ Psychology/Sociology or General Business Degree7-10 years’ experience in a Human Resources or Management rolePrevious experience in a call centre advantageousStrong MS Excel and PowerPoint skillsMember of the IHRM.How to Apply:Send an email to barbra.okoth@ccikenya.com with the Subject as Human Capital Business PartnerClosing date for applications: 26th October 2025.NOTE: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED!!