Human Resources Generalist

Company Description KM² Solutions is an award-winning outsourcing partner with two decades of expertise in providing nearshore contact center services. Operating across the Caribbean and Latin America, the company specializes in inbound and outbound customer service, spanning voice, chat, email, and mobile communication. KM² Solutions supports diverse industries, including financial services, healthcare, insurance, technology, travel, and eCommerce. The company offers tailored solutions such as customer support, telesales, claims management, technical support, and back-office processing. Known for its commitment to compliance and data security, KM² Solutions adheres to PCI DSS standards, annual SOC 2 audits, and FDIC-aligned Compliance Management Systems. Role Description This is a full-time, on-site role located in San Pedro Sula for a Human Resources Generalist. The Human Resources Generalist will oversee day-to-day HR operations, including employee relations, recruitment, onboarding, benefits administration, compliance, and workplace policies. Key responsibilities include handling policies and procedures, managing employee records, supporting managers and employees in HR-related matters, ensuring regulatory compliance, and contributing to talent acquisition and staff development strategies. The role requires excellent organizational skills, attention to detail, and the ability to navigate a fast-paced environment. Qualifications Solid knowledge of recruitment, onboarding processes, and talent acquisition strategiesExperience in benefits administration, compliance, and employee relationsStrong understanding of labor laws and HR policiesEffective communication, problem-solving, and interpersonal skillsProficiency in maintaining and managing employee recordsStrong organizational skills with attention to detail and multitasking abilitiesBachelor's degree in Human Resources, Business Administration, or a related field preferredBilingual capabilities (Spanish and English) are highly preferredPrevious experience in handling HR in a customer-focused industry is an advantage