Human Resources Support Officer (Ref: 10988)

This position is based at 5 WELLINGTON PLACE, LEEDS, LS1 4AP, CTS Royal Courts of Justice, WC2A 2LLJob SummaryPlease refer to Job DescriptionJob DescriptionOverview of the RoleReporting to a HR Team Leader, this position sits within the HR Business Partner – Organisational Design and Development (HRBP OD&D) function within Judicial Office HR, an arm’s length body of the Ministry of Justice. This is a key role in providing HR support to all Judicial Office Holders (JOHs). The role includes processing judicial sickness absences, undertaking MS Teams calls with JOHs and triaging HR queries received from judicial leaders and JOHs, responding directly, or escalating where needed to appropriate stakeholders.The post holder will have a passion for providing excellent standards of service, be self-motivated and have strong organisational skills. They will also be able to work on their own initiative but understand the boundaries of their role and when to seek guidance from others, and work collectively towards a shared goal. Full training will be provided, and the key behaviours and qualities, including being a team player, are the primary attributes sought in the post holder.As an entry point to a career in strategic Human Resources this post provides an ideal grounding to develop experience as a HR generalist. The HRBP OD&D team is one of three portfolio areas within Judicial Office HR.The Judicial Office HR Team is accountable for delivering the right judicial office holders with the right skills, in the right place, at the right time in support of the Lord Chief Justice and Senior President of Tribunals responsibilities for the welfare and conduct of the judiciary as set out in the Constitutional Reform Act 2005. The team also supports, advises, and appoints (on behalf of the Lord Chancellor), the advisory committees who carry out key functions in relation to the magistracy on behalf of the Lord Chancellor.This role is suitable for blended/hybrid working with the possibility of a mix of remote and office working, and is undertaken on a shift pattern basis of 8am-4pm, 9am-5pm or 10am-6pm. The role is based in London or Leeds and there may be expectation on occasion to travel to one of our other office or court locations in line with business need.SummaryWith a passion for people and a proven ability in administrative functions, the post holder will combine their organisational ability with the demands of analysing information, providing advisory support, or escalating to stakeholders where needed.The post holder will be responsible for delivering a high-quality HR service via a digital platform and providing HR support for all judicial office holders. Previous HR experience is not required for the position.The role involves a proactive approach to problem solving and finding solutions to HR challenges. The post holder will be supported in gaining a detailed understanding of the judiciary and their unique position as office holders to enable accurate interpretation of HR policy, and the delivery of HR processes to maintain sufficient support to the judiciary.There will be a need to handle sensitive information and the post holder will be required to provide HR advice based on policies in place or signposting to the relevant teams. The post holder will take calls and respond to emails relating to judicial sickness absences, responding appropriately in accordance with welfare guidance and conveying absence details to operational colleagues in an efficient and timely manner. The post holder will also work with HR data and support on wider HR tasks, allowing for the effective delivery of a HR service to the Judiciary. The role also involved providing ad-hoc support to a regional HR advisor with casework, projects and administrative tasks as needed.This is an excellent starting point for an aspiring HR professional and equally an opportunity for somebody with a proven administrative background to apply their skills to a new area of work.The role will require some decision making based on the analysis of diverse sources of information and data. Stakeholder and customer focus will be essential as part of this key support role for the wider Judicial HR.We value diversity and inclusion in our workforce and would encourage applications from under representative backgrounds.Responsibilities, Activities And DutiesThe post holder will need to develop an in depth understanding of Judicial Office HR, and the bespoke support which is offered to judicial office holders.Tasks And Skills Required For The Post Include:Providing front line support to all judicial office holders Excellent communication skills Asking questions to identify the primary nature of any query Escalation to stakeholders and centres of expertise where appropriate Undertaking high volume transactional and administrative tasks Maintaining, updating, and improving a HR knowledge bank on a digital platform for judicial office holders to utilise Reading and understanding policies and procedures to provide query responses Providing clear, accurate HR advice from relevant policies to judicial office holders Manage competing work demands, whilst providing a professional service to judicial office holders Analysing and creating data sets and charts to help inform future focus and performance of the HR service Ability to identify trends and patterns escalating these where needed Supporting the judiciary on wider tasks relevant to HR Providing support to a HR Advisor on casework, administration and projects as required Communicating via phone, MS Teams calls and email with judicial office holders on sensitive topics, including in relation to sickness absence Attention to detail inputting HR information into relevant systems Identifying areas for continuous improvement and raising these with the management team Working collaboratively across a team of HR Support Officers to deliver a high-quality service Commitment to self-developmentTasks And Skills Required For The Post Include:Providing front line support to all judicial office holders Excellent communication skills Asking questions to identify the primary nature of any query Escalation to stakeholders and centres of expertise where appropriate Undertaking high volume transactional and administrative tasks Maintaining, updating, and improving a HR knowledge bank on a digital platform for judicial office holders to utilise Reading and understanding policies and procedures to provide query responses Providing clear, accurate HR advice from relevant policies to judicial office holders Manage competing work demands, whilst providing a professional service to judicial office holders Analysing and creating data sets and charts to help inform future focus and performance of the HR service Ability to identify trends and patterns escalating these where needed Supporting the judiciary on wider tasks relevant to HR Providing support to a HR Advisor on casework, administration and projects as required Communicating via phone, MS Teams calls and email with judicial office holders on sensitive topics, including in relation to sickness absence Attention to detail inputting HR information into relevant systems Identifying areas for continuous improvement and raising these with the management team Working collaboratively across a team of HR Support Officers to deliver a high-quality service Commitment to self-developmentPerson specificationPlease Refer To Job DescriptionBehavioursWe'll assess you against these behaviours during the selection process:Working TogetherManaging a Quality ServiceCommunicating and InfluencingMaking Effective DecisionsAlongside your salary of £29,303, Ministry of Justice contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Access to learning and developmentA working environment that supports a range of flexible working options to enhance your work life balanceA working culture which encourages inclusion and diversityA Civil Service pension with an employer contribution of 28.97%Annual LeavePublic HolidaysSeason Ticket AdvanceFor more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJFeedback will only be provided if you attend an interview or assessment.This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.SecuritySuccessful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis Job Is Broadly Open To The Following Groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob Contact :Name : SSCL Recruitment Enquiries TeamEmail : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.ukTelephone : 0345 241 5359Recruitment teamEmail : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/https://jobs.justice.gov.uk/careers/JobDetail/10988?entityId=10988