Hungarian Speaking Game Support Advisor - Relocation to Sofia Covered

Join Mercier Consultancy MD as a Hungarian Speaking Game Support Advisor and embark on an exciting journey in Sofia, with relocation expenses fully covered! We are looking for enthusiastic individuals who are passionate about gaming and committed to providing exemplary support to our Hungarian-speaking players. In this role, you will help enrich the gaming experience through personalized customer interaction and problem-solving.Key ResponsibilitiesRespond to Hungarian-speaking players' inquiries via email, ensuring timely and effective assistanceAssist with troubleshooting, game account issues, and provide guidance on gameplay questionsStrive to deliver a high level of service that leads to improved player satisfaction and loyaltyMaintain detailed records of player interactions and feedback to identify trends and areas for improvementWork closely with other departments to escalate issues or relay valuable player insightsStay informed on product updates and gaming news to provide accurate supportRequirementsFluency in Hungarian (both written and spoken) is mandatory; knowledge of English is an advantageExperience in customer service or tech support roles is preferredA genuine passion for gaming and understanding of the gaming community is essentialStrong problem-solving skills and a proactive approach to helping playersExcellent communication skills with a focus on empathy and clear reasoningAbility to manage multiple tasks, stay organized, and prioritize effectivelyMust be willing to relocate to Sofia and immerse in a new cultural environmentBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingMonthly Performance BonusWelcome BonusHealth InsuranceMonthly accommodation bonusAnd Much More ..