Food & Beverage Host

Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless guest experience?Reporting to the Food & Beverage Manager, youll be a key member of the Food & Beverage team and the face of the Locke brand. Itll be up to you to make our guests feel at home from the minute they arrive in the Bar & Restaurant, until the minute they leave (if they can bring themselves to do that).What it looks like.. Creating tell-your-mates experiences that make guests want to keep coming back Being a friendly face and go-to person for guests in the Bar & Restaurant Taking orders and payments Serving food from the kitchen to guest tables Managing restaurant reservations and queries online, by email, on the phone and in person with a can-do attitude Being empowered to use your initiative when dealing with guest complaints or operational challenges Being an active member of the team in meetings and development sessions Supporting the management team in ensuring our apartments stay looking fresh Being happy working both on your own and as part of a team Actively looking for opportunities to grow revenue including identifying upselling opportunitiesWhat You Will Need... Experience in a customer-facing role, previous F&B Experience preferred Intuitive customer service Natural influencing skills with a knack for managing expectations Proven sales ability Reliable decision-making Confidence to act quickly and take smart risks based on insight Strong grasp of spoken and written English Impeccable attention to detail Confidence using IT systems and software (Especially POS and Ordering systems)