I&O ITSM PROCESSES PRODUCT OWNER

I&O ITSM Processes Product OwnerWhat this role is about?The Infrastructure and Operations (I&O) Processes Product Owner is responsible for driving the continuous improvements , prioritizing, and optimizing IT infrastructure and operations processes to enhance efficiency, reliability, and scalability. This role involves collaborating with stakeholders to align ITSM (IT Service Management) processes with business objectives, managing product backlogs, and driving continuous improvement in key areas such as Hardware Asset Management, Incident Management, and Problem Management. The Product Owner plays a critical role in ensuring IT operational excellence by leveraging best practices, data-driven insights, and modern automation tools. What will you do? Oversee ITSM practices, focusing on Hardware Asset Management, Incident Management, and Problem Management, Service CatalogOwn and optimize Hardware Asset Management, Incident Management, and Problem Management processes in Service NowLead efforts to standardize, document, and improve IT operations workflowsMaintain documentation for the I&O processes, policies, and procedures according to the established governance approachDrive continuous improvement in IT operations and processesStay updated on industry best practices and advancements in IT operationsAct as a key liaison between IT teams, and external vendors to align technology with organizational goalsWork with cross-functional teams to ensure seamless integration of infrastructure and operations processes Gather requirements from stakeholders and translate them into actionable backlog itemsFacilitate cross-team collaboration to enhance IT service delivery and efficiencyAnalyze operational data and performance metrics to drive insights and improvementsUtilize reporting and analytics tools (e.g., Power BI, Power Query, Service Now reports) to monitor KPIs and trends in the respective areasSupport data-driven decision-making in IT infrastructure and operations management What are we looking for? University Degree in Computer or Technical Science or strong IT background5+ years of experience in IT infrastructure, operations management, or related rolesStrong understanding of IT service management (ITSM) frameworks such as ITILKnowledge of Asset Management process in Service NowKnowledge of Incident Management and Problem Management in Service NowAbility to analyze data and performance metrics to prepare insights Excellent analytical and problem-solving skillsStrong communication and stakeholder management abilitiesExperience in planning, executing, and monitoring IT process improvement projects and initiatives, leveraging Agile or traditional project management methodologiesKnowledge of Microsoft 365 tools - power query, power automate , power BI is a strong plusFluency in English is mandatory What Are The Next Steps – Recruitment ProcessThank you very much for your interest in the role. We will make sure every candidate will receive a reply within 2 weeks after the application deadline