ICT Associate

Advertisement end date: 17/11/2025Mission and objectivesThe fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programmes, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favouritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health including nutrition, early childhood development, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfil their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nationsContextThe ICT Associate will support UNICEF’s ICT systems by ensuring efficient desktop administration and ICT operations in line with organizational policies and standards. The role involves installing, configuring, and maintaining ICT components, providing user support and orientation, managing documentation and ICT inventories, and handling user service requests. All tasks will be performed in a timely manner and in compliance with UNICEF’s ICT rules and service standards to ensure effective and reliable ICT service deliveryRequired experience3 yearsSkills and experience• Knowledge of network systems• Understanding of ICT security principles, data protection, and safe computing practices• Excellent ability to communicate technical information clearly to non-technical users.• Strong customer service orientation, ensuring timely and effective user support.• Teamwork and collaboration skills to work effectively within a multicultural environment• Ability to manage multiple tasks and prioritize requests in a fast-paced environment.• Strong attention to detail in maintaining technical documentation and ICT records.• Time management and ability to meet deadlines under minimal supervision.• Fluency in English (writing and speaking)• Accountability and integrity in managing ICT systems and resources.• Drive for results and proactive approach to service delivery.• Adaptability and flexibility to evolving operational needs and technologies• Capacity to identify system improvements and recommend practical solutionsArea(s) of expertiseInformation technologyLanguagesEnglish, Level: Fluent, RequiredFrench, Level: Basic, RequiredKinyarwanda, Level: Native language, RequiredRequired education levelBachelor's degree in ICT, Software engineering, networking or other relevant fields.Duty stationsKigali, RwandaVolunteer Living AllowanceUN Volunteers serve full-time in their professional expertise, supported by a benefits package, including a monthly living allowance to ensure a secure standard of living at their duty stations. These allowances are not intended as compensation, reward, or salary for the volunteer's service. Check our entitlement calculator UVP - Unified Volunteer Platform (unv.org).