ICT Project Support Coordinator

Seeking a skilled ICT Project Coordinator to lead helpdesk and system support in a national health program.Your new company Join a nationally recognised organisation dedicated to improving safety and quality across the healthcare sector. This team delivers high-impact programs and digital solutions that support frontline services and professional development across Australia. Your new role As the APS6 Coordinating Officer, you'll manage the helpdesk and support two key online systems used for learning and compliance reporting. You'll coordinate rostering, vendor relationships, system enhancements, and stakeholder engagement across government, advisory bodies, and internal teams. This is a hands-on role requiring strong communication, technical coordination, and a proactive approach to service delivery.What you'll need to succeed Experience managing Learning Management Systems (LMS) or similar platforms.Strong stakeholder engagement and vendor coordination skills.Excellent verbal and written communication, especially with non-technical users.Familiarity with SCORM standards and helpdesk operations.Australian citizenship.What you'll get in returnA 12-month contract with hybrid working arrangements (3 days office, 2 days WFH).A collaborative team environment with meaningful national impact.Competitive APS6-level hourly rate: estimated between $65/hr - $85/hr based on current market benchmarks.What you need to do now If you're interested in this role, forward an up-to-date copy of your CV to Aidan.Lukasiak@hays.com.au If this isn't quite right for you, but you are looking for a new position, please reach out for a confidential discussion about your career. Desired Skills and ExperienceExperience managing LMS platforms and online systems in a health or education context.Proven helpdesk coordination and customer support experience.Strong communication skills, including training and documentation.Experience working with vendors and managing system enhancements.Familiarity with SCORM standards and LMS integration.Australian citizenship required.