ICT Senior Support Analyst

Are you a tech-savvy professional with a passion for procurement and IT support? The Christie NHS Foundation Trust is seeking a Senior IT Procurement Technician to manage end-to-end hardware and software procurement, support technical diagnostics, and contribute to build automation and equipment preparation.This role blends technical expertise with excellent customer service and business awareness. You’ll be a key player in ensuring smooth IT operations across the Trust, responding to service requests, managing stock, and supporting remote and on-site deployments.This role is highly visible, and requires a combination of technical ability, customer care skills, and business awareness.The post holder will work on their own initiative but will take advice and guidance from the IT Asset and Procurement Manager, Lead Desktop Support Engineer or the IT Service Delivery Manager if required.You will be expected to develop close working relationships with all members of the Digital Services team.ResponsibilitiesAs a Senior IT Procurement Technician, you will play a vital role in ensuring the smooth delivery and support of IT services across The Christie NHS Foundation Trust. Your responsibilities will include:Procurement & DeploymentManage end-to-end procurement of IT hardware and software, ensuring timely and accurate fulfilment of requests.Deliver and deploy IT equipment to remote sites, peripheral clinics, and satellite locations.Prepare and image devices using Microsoft SCCM and Intune, ensuring security and asset tagging is completed before deployment.Maintain adequate stock levels and oversee replenishment processes, including ordering stock when required.Technical Support & DiagnosticsRespond to service desk tickets and customer requests, providing expert advice on IT hardware and peripherals.Diagnose and resolve hardware issues, escalating complex problems to relevant teams or third-party support providers.Monitor devices for failed updates and ensure prompt resolution.Liaise with the End User Compute team to escalate build-related issues and assist with corporate image changes.Asset & Incident ManagementMaintain and update the IT asset database, correcting discrepancies and ensuring accurate records.Ensure proper disposal and recycling of IT hardware in line with Trust policies.Record and update resolution details in the ITSM tool, supporting performance reporting and analytics.The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.For further details / informal visits contact: Name: Aamir Hussain Job title: IT Asset and Procurement Manager Email address: Aamir.hussain11@nhs.net