IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time)

About IKEA SingaporeIKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Singapore is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.IKEA Singapore creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Pte. Ltd. owns and operates three omnichannel stores in Singapore, including IKEA Alexandra, IKEA Tampines and IKEA Jurong. To learn more, visit IKEA.sg.Job DescriptionAbout the jobYou help to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations, thereby stimulating more and more frequent visits. You will also support in ensuring that customers’ issues are handled efficiently and with empathy.Your assignmentTo provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiriesManage enquiries from both walk in and phone in IKEA customers and provide service recoveryProvide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etcUnderstanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experienceSupport the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations DepartmentYour profileMinimum 1 to 2 years of working experience in a fast-paced customer service environmentHas the ability to take initiative and possess a strong sense of responsibilitySolution-oriented and make well-considered decisionsDemonstrates strong resilience and is a good team playerPassionate about customer service and embodies a warm and engaging personalityAnalytical with strong interpersonal and communication skillsAble to commit to working on retail shifts, including weekends and public holidays