Immediate Opening for Operations Manager

About Us:Since 1989 we have partnered with manufacturers as a seamless extension of their operation. This has allowed our clients to grow with minimal risk while maintaining the highest of standards.Ask our customers what they like about TFT Global and chances are they will talk about our commitment to our core values of reputation, people, and growth.We are strategically located across North America, aligned with flexible resources, and equipped with innovative technology to bring you the ultimate in supply-chain efficiency.www.tftglobal.comDutiesAdherence to the spirit of the Safety and Health program ensuring 100% compliance to all rules and regulations, including those set out in the OSHA/IOSHA. This includes but is not limited to ensuring proper work instructions, information sessions, worker training and appointing competent SupervisorsEnsure incidents are investigated and substandard conditions are corrected; ensuring a safe environment for all workplace partiesEnsures non certified material does not impact production of automotive vehicles or create safety concernsEnsure high customer service and quality control standards are maintainedDevelop and implement new business strategies for creating or improving processes and procedures to improve company performanceMonitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessaryManage the morale in the facility by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customersBudget preparation and monitoring to ensure the operation is meeting or exceeding budgetary commitmentHandle customer enquiries and complaints which are escalated from the departmentsAnalyze and report on the plant's daily, monthly and annual key performance indicatorsEnsure the application of procedures and best practices but also encourage communication to ensure excellence in servicing customersManagement of discipline and employee adherence to General Rules and RegulationsLiaise directly with Customers as necessaryParticipate in the hiring and recommendation of staffing levelsWorking knowledge of the requirements of Workers Compensation and State RegulationsPerform other duties as requiredEnsure a zero lost time environment; correct substandard conditions immediatelyEnsure high customer service and quality control standards are maintainedProvide leadership to ensure a positive, productive team based atmosphereRequirementsMinimum of 5 years' experience in Quality Services Strong understanding of customer service requirements and team member development principles as it pertains to Quality ServicesStrong leadership skillsA well-defined sense of diplomacy, including conflict resolution and people management skillsAdvanced communication skills, both verbally and written with strong computer skillsSelf-motivated, effective problem solving, strong organization and time management skillsAbility to work a flexible work schedule providing support to a three shift operationValid Driver's License required; Valid passport is preferredSolid understanding of Employment and Safety legislationHigh School Diploma or recognized equivalent required / Post-secondary education preferredCriminal background check, Drug Screen, and Post Offer Pre-employment physicalBenefitsCompany offers a competitive benefit and compensation package.We thank all applicants for their interest. However, only applicants selected for an interview will be contacted.We are an equal opportunity employer and are committed to providing employment accommodation. If contacted for an employment opportunity, please advise Human Resources if you require any accommodations.