Implementation Consultant

Descartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.We’re growing fast and invite you to join our amazing team. Descartes – Global Trade Intelligence (GTI) helps multinational companies optimize business processes and transform unorganized data into valuable corporate assets that managers and executives use to improve performance, reduce costs, and accelerate the international supply chain. Learn more at: www.descartes.com, www.customsinfo.comThe Implementation Consultant works directly with customers to deploy a variety of Descartes solutions. The most commonly implemented solutions for this role involve product master trade compliance and classification applications. The Implementation Consultant participates in—and frequently leads—customer projects, which typically include business process analysis, solution design, configuration, testing, and go-live support. This role is also responsible for conducting customer training throughout the implementation and deployment of Descartes solutions. We are looking for a Senior and an Intermediate Implementation Consultant to join our team.In This Positon You Will Be Responsible For Establish Statements of Work and define project deliverables. Create and maintain Project Plans, schedule activities, and track project milestones to meet agreed timelines. Manage and communicate engagement status, scope changes, and issue escalations. Analyze and assess customer requirements. Review customers’ trade compliance and product classification processes. Design and configure systems in alignment with solution architecture. Analyze, design, and test proprietary software applications. Apply knowledge of compliance operations and compliance software to support customers. Implement and configure Descartes’ proprietary applications and solutions. Train customers on Descartes’ products and solutions. Document future-state business processes based on the implemented software, including integration requirements. Conduct data analysis and validation to support system integrations. Interface with customer IT/IS teams to facilitate software configuration and design changes. Respond to customer application issues and deliver post-implementation technical support based on a deep understanding of the functional features of Descartes’ proprietary software. Up to 10% travel required.QualificationsEssential Qualities/Skills Bachelor’s degree in Computer Science/Engineering, Information Technology, Supply Chain/Logistics Management, or a related field. 3–5 years of relevant work experience. Superior verbal and written communication skills in both English and Spanish (fully bilingual), with the ability to communicate effectively in individual, team, and group settings. Ability to operate independently in a highly ambiguous and fast-paced environment. Ability to quickly learn and apply technical concepts when working with Descartes customers. Experience documenting business objectives and translating them into requirements. Strong critical-thinking skills, including identifying and improving suboptimal internal processes. Experience delivering live training and supporting users through early adoption phases. Experience mapping data between multiple systems. Project management experience, including time management and scope-change control.SQL Ability to understand SQL queries and stored procedures and collaborate with technical team members on data interface requirements.Programming/Integration Ability to read, interpret, and create XML documents.Desirable Qualities/Skills Willingness to take on new challenges and learn new concepts. Strong project management and personal time-management abilities. Excellent communication skills. Understanding of relational databases.Location: This is a hybrid role requiring two days per week in our Montevideo office.Other Self-motivated, proactive, and able to anticipate and plan for future needs. Strong attention to detail. Commitment to meeting deadlines and completing tasks. Experience with Agile/Scrum methodology. Home-based role working over the web via VPN, with occasional travel possible.Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability.If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together.We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.