API Support Analyst

Team DescriptionAt Sabre, our API Support team plays a key role in enabling innovation across the travel industry. We partner with global and online travel agencies, startups, and development companies to help them integrate Sabre’s powerful APIs into their platforms. Our team is the first line of technical support for developers and customers building next-generation travel solutions. We combine deep technical expertise with a customer-first mindset to troubleshoot complex issues, guide integrations, and ensure a seamless experience with Sabre’s technology. If you're passionate about solving problems, working with cutting-edge APIs, and making a real impact in travel tech, this is the place for you.Role And ResponsibilitiesResponsible for delivering advanced support, resolving complex issues, and providing technical guidance to Sabre's online customers.Works with developers who are building new applications that consume Sabre APIs, customer representatives, and internal teams, contributing to service improvement, support, and strategic initiatives.Serves as the first point of contact for online customers, providing guidance on the use of Sabre APIs and tools used in the integration and deployment of their online site.This process involves validating XML files and schemas, and reproducing customer scenarios in order to debug and/or find possible system bugs.Investigate and analyze non-conforming SOAP and REST requests, providing guidance to users on issue analysis and resolution.Involved in customer projects.What's in it for you?Working with some of the biggest Global and Online travel agencies, as well as development companies in the industry.Opportunity to do something that has a high impact and is game-changing in our industry.Be part of one of the world’s largest Travel and Technology Companies.Qualifications And Education RequirementsDesire to work in a strategic problem-solving and customer focused role.Excellent communication skills (written and verbal).Proficient fluency in written and spoken English is required. Language capability in Spanish/Portuguese is an advantage.Ability to learn and share knowledge easily over a short period of time.Attention to detail and ability to multi-task.Ability to work in a team environment.Nice To Have SkillsAdvanced expertise in technical languages such as XML, SOAP, REST or HTML.Sabre domain knowledge is a plus.Ability to convey complex information clearly in writing, producing technical documents and user guides.Students or fresh graduates in Computer Science, Engineering, or a related subject.Knowledge of web development/programming languages.BenefitsWork in modern Zonamerica campus alongside all the amenities it has to offer!Annual Performance bonus plansDevelopment opportunities in country or globallyWe offer a competitive private health insurance for employees and eligible children Extra Paid Time Off (5 extra days each year) 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) Daily meal allowanceEnd of Year Break Life Insurance Corporate Social Responsibility opportunitiesRecognition and acknowledgement programsFun employee engagement and development eventsCompetitive benefits aligned with local market standards.