Implementation Engineer

Important InformationLocation: Makati, PhilippinesExperience: 2- 7 yearsJob Mode: ContractWork Mode: Work from home, HybridJob SummaryAs an Implementation Engineer, you will be responsible for providing high-quality technical support to our clients and assisting with new client onboarding. Your role will involve troubleshooting software issues, documenting solutions, collaborating with team members, and continuously improving our processes. You will also play a key role in ensuring our customers have a seamless experience with our products and a smooth onboarding process.Responsibilities and DutiesTechnical Support: Provide prompt and efficient technical support to customers via various channels (email, chat).Troubleshooting: Diagnose software issues, using your knowledge of client's applications.Documentation: Create and maintain documentation for common issues and their resolutions, contributing to the knowledge base.Collaboration: Work closely with other teams, including Engineering, Product Development, and IT to resolve customer issues.Process Improvement: Continuously seek ways to improve support processes and tools.New Client Onboarding: Assist in the onboarding of new clients, including setting up environments, configuring software according to client specifications, and importing dataQualifications and SkillsBachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.Minimum 2 years of experience in a technical support role or similar position.Experience with Relational databases and ability to write SQL queries and stored procedures.Knowledge of programming / scripting languages (e.g., Python, C#, Java) for automation.Familiarity with unix or windows operating systems is a huge plus.Familiarity working and supporting cloud native platforms and technologiesExperience using monitoring and logging tools is a huge plus (e.g., Grafana, Prometheus).Role-specific Requirements Technologies:Databases: SQL, PostgresScripting Languages: Java, C#, Python, or JavaScript.Platforms: Rancher, AzureMonitoring & Logging: Grafana, PrometheusCustomer Support Tools: Jira, ConfluenceAbout EncoraEncora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.