Implementation Manager

Job Description: Implementation ManagerLocation: AUS (Remote in NSW)Benefits20 days annual leave10 personal carers/sick days11 paid holidays (varies based on which state you're in)Anniversary leave (we offer a paid day off for every year you’ve worked. Eg 3 year anniversary = 3 days. This must be taken the month you hit your anniversary leave.)Paid parental leaveEmployee stock optionsUp-skill training opportunities, coaching, and trainingIn-person events in Sydney a couple times/year!2 Paid Volunteer Days/Year—------------------------------------------------------------------------------------------------------------About UsAssignar is a mission-driven, cloud-based operations platform built for the construction industry. We help contractors plan, manage, and optimize their crews, equipment, and financial workflows — all in one place.Founded in 2014 and headquartered in Denver, Colorado, with teams across North America and Australia, Assignar is leading the digital transformation of construction, empowering contractors to build smarter, safer, and more efficiently.Mission, Vision, & ValuesMissionOur mission is to empower the builders of the world’s infrastructure with technology and innovation that supports building stronger, safer, and more sustainably.VisionOur vision is to be the source of truth for construction operations data, globally.ValuesCreating our company values was a true team effort; employees voted on these and participated in a values workshop to hone in on the behaviors that align with each value. The values are our guiding principles and are incorporated into our everyday lives at Assignar.Do what’s right. Even if it’s hard or uncomfortable.Customers are our why. They’re our blueprint for success.Grow with purpose. Intentionally, collectively, and for our industry.One team. We win as a team, learn as a team.About YouTo enable us on our growth trajectory, we’re searching for an Implementation Manager to facilitate customer onboarding, ensuring a seamless transition to Assignar while driving customer adoption and retention. You should be a strategic thinker with exceptional project management and time management skills, capable of handling multiple complex implementations while balancing workload effectively. A successful Implementation Manager will drive high customer satisfaction, engagement, and adoption of Assignar.You’ll Ideally Bring With You2–5 years of experience in SaaS onboarding, implementation, or project managementExceptional communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levelsStrong project management skills with the ability to manage multiple implementations, set expectations, and drive outcomesA proactive approach to customer engagement and risk management, ensuring customers remain on track throughout onboardingA data-driven mindset with experience tracking customer progress and success metricsAbility to thrive in a fast-paced, evolving startup environmentExperience working cross-functionally with Sales, Customer Success, and Product teamsExperience training customers on a B2B SAAS product. Familiarity with tools such as Salesforce, Confluence, Slack and G-suiteNice To HaveExperience in the ConTech and/or AEC field, with an understanding of their unique challenges and opportunities.Experience developing onboarding resources and improving onboarding processes.Day To Day, You WillOwn and manage new customer implementations, ensuring successful onboarding and customer adoptionRun new customer Kickoff Calls within 5 business days of saleConfigure customer environments, migrate data, and understand business workflowsDeliver structured training sessions to drive feature adoption and product confidenceProactively monitor onboarding progress and escalate risks when necessaryMaintain a weekly cadence of training with customers during the onboarding phase. Develop expert knowledge of Assignar, including system integrations and reporting capabilitiesEducate customers on self-service support optionsSubmit product feedback to the Product Team and advocate for customer needsEnsure a seamless transition between Implementation and Customer Success teamsMaintain detailed customer notes and status updates in Salesforce & DockConduct post-implementation check-ins to ensure ongoing customer successWhat Success Looks LikeIn the first month, you will complete training on Assignar’s platform, processes, and customer needs while shadowing onboarding sessions. By the end of the first month, you will begin taking on customers and steadily ramp up your workload. Within three months, you will be managing implementations independently, meeting key performance metrics that reflect time to value, product adoption, and customer satisfaction. You’ll be guiding customers through a smooth onboarding process, keeping them engaged, and ensuring high satisfaction, leading to long-term retention.Who You’ll Work WithSheela Sharma (Manager, Client Implementations) based in the USALaurie Lowe (VP of Client Services) based in the USAUS and AUS Implementation TeamSales, Customer Success, and Product TeamsOur CustomersNext StepsHave we got your interest? Our recruitment process is:Submit your application via the Breezy linkPhone screen with our People & Culture teamInterview with Sheela Sharma (Manager, Client Implementations)Interview with Laurie Lowe (VP of Client Services)We value equity, inclusion, belonging, and diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, national origin, or any other applicable legally protected characteristic. If you feel like you don’t meet all the criteria above, please apply anyway. We don’t want that to get in the way of meeting you.