Implementation & Onboarding Manager

With the current increase in job recruitment phishing scams globally, we wanted to remind you that all official communications from Synctera will only come from a synctera.com email address.If you’ve received a communication regarding Synctera that you have a question or concern about, please contact recruiting@synctera.com.Please note that although all positions at Synctera are remote, candidates must be located and authorized to work in the US or Canada as a precondition of employment. Synctera does not sponsor applicants for work visas.What We're DoingAt Synctera, we’re powering the future of FinTech. We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more. We help banks increase deposits and non-interest income by expanding their footprint through FinTech and embedded finance partnerships. The Synctera Platform enables banks to manage their program through a fully compliant, scalable solution.We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on!What We're Looking ForWe’re looking for an Implementation & Onboarding Manager to lead seamless launches for our FinTech and Bank partners. You’ll collaborate across Sales, Customer Success, Product, and Engineering to turn complex requirements into clear, actionable plans that deliver results.You have experience managing SaaS or API-based implementations, thrive in dynamic startup environments, and know how to keep projects moving even when priorities shift. You’re equally comfortable diving into technical details and building strong relationships with clients and internal teams to ensure every launch is a success.What You’ll DoLead the end-to-end onboarding of FinTech and Bank partners onto the Synctera platform, serving as the primary point of contact from contract signature through launchBuild trust with clients through transparent communication, proactive risk management, and creative problem-solvingManage multiple concurrent implementations, providing technical guidance and training to ensure a seamless transitionConfigure and integrate Synctera products to meet partner requirements, including payment rails, card programs, and API connectionsCollaborate closely with Product and Engineering to relay client feedback, resolve issues, and influence product enhancementsDevelop and maintain onboarding documentation, training resources, and internal playbooks to improve scalability and consistencyBecome a subject matter expert on the Synctera platform–empowering clients to maximize its full potentialWhat You’ll Bring5+ years of experience leading technical or integration projects, ideally within FinTech, payments, banking, or SaaS environmentsPrior experience working with API-based integrations and external client implementationsStrong client-facing and communication skills, with the ability to translate complex technical concepts into clear business termsProven success managing cross-functional initiatives, balancing multiple priorities, and driving outcomes in fast-paced, startup settingsA proactive, solutions-oriented mindset with strong analytical and problem-solving skills.Comfort working through ambiguity and making informed decisions with limited guidanceA collaborative and resilient approach that fosters trust, accountability, and resultsDiversity & InclusionSynctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera.Benefits100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents Employer contribution to HSA for US employees Annual HCSA and generous extended health care coverage for Canadian employees and dependents 401(k) for US employees and RRSP for Canadian employeesMental health resources available for all employees Unlimited paid time off Generous paid new parent leave program Home office setup stipend Stock options program for all employees Growth potential and opportunity to have a significant impact at an early stage of our company's journeyWorking alongside a skilled and passionate teamThe base salary for this full-time position (USD: $100,000 - $150,000 CAD: $90,000 - $138,000) is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors.To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes.