Inbound Customer Service Representative (WFH)

About RotechJoin a Leader in Home HealthcareAt Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.Explore more about our mission and services at Rotech.com.SummaryOverview and ResponsibilitiesWe are seeking a dedicated Sleep Therapy Inbound Customer Service Representative for our Sleep Central Inbound Call Center in our Murray Operations division. This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. Primarily responsible for new order intake to encompass accuracy with product selection and utilization guidelines. Verifies and enters correct patient demographics, payer and physician related information. Also assists customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance. Product expert on various mask interfaces and assisting with basic mask fit issues. First line of contact for CPAP resupply customers.Pay starting at $15.50 plus a Monthly Bonus program opportunity with Potential Unlimited EarningsMon - Fri 8:30am - 5pmWork From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approvalEssential Duties And ResponsibilitiesActs as patient advocate to resolve questions or concernsCollects patient, source information and inputs data into e-IntakeCompletes thorough verification for products and servicesDevelops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelinesDevelops and maintains working knowledge of current products and services offered by the companyIdentifies and resolves problems in a timely mannerMakes outbound calls as needed to collect patient dataManages all aspects of initial intake via high volume inbound phone callsProcesses related patient paperwork if assignedProcesses tickets to ensure timely fulfillment of product ordersPrompt and regular attendance is requiredProvides basic technical customer service assistance for CPAP equipmentProvides education to patients and location employees on CPAP suppliesUses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data inputPerforms other duties as assignedQualificationsEmployment is contingent onBackground investigation (company-wide)Drug screen (when applicable for the position)Basic Computer and Basic Internet skills test along with a Typing testValid driver’s license in state of residence with a clean driving record (when applicable for the position)Education And/or ExperienceHigh school diploma or GED equivalentOne to three years of related prior work experience in a team-oriented environmentExperience in medical field and administrative record managementStrong customer service backgroundSkills, Knowledge And AbilitiesEffectively communicate in English; both oral and written, with physicians, employees and patients to ensure questions and concerns are processed in a timely mannerHelpful, knowledgeable and polite while maintaining a positive attitudeInterpret a variety of instructions in a variety of communication mediumsKnowledge of billing reimbursement and insurance policies and requirements preferredKnowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)Knowledge of medical billing practices preferredMaintain confidentiality and practice discretion and caution when handling sensitive informationMedical terminologyMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a teamPhysical DemandsLift minimum of 10lbsPrompt and regular attendance is requiredRequires close vision to small print on computer and or paperworkRequires sitting, walking, standing, talking or listeningMachines, Equipment And Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications including but not limited to Word, Excel (spreadsheets), etc.Office equipment; fax machine, copier, printer, phone and computerRotech InformationBenefitsGenerous paid time Off and paid holidaysOvertime pay for non-exempt hourly positions based on business needs Commission for Account Executives Fixed and variable rate car reimbursement for Area Managers and Account Executives Employee discount programEmployee recognition programBonus and incentive opportunities Mileage reimbursement (when applicable for the position)Telephone reimbursement (when applicable for the position)EAP401k, HSA and FSA/Dependent Care FSAMedical, Prescription, Dental and VisionLife Insurance, Disability, Accidental death, Identity protection and Legal services Meru Health Mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings solutions programs HEPB and TB vaccinations Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.