Inbound Sales & Customer Operations Specialist for US Home Services (Remote)

Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.About Our ClientsOur clients are fast-growing U.S.-based home service businesses specializing in residential window cleaning and exterior cleaning services. As demand increases, they are hiring a remote Inbound Sales & Operations Coordinator to support daily operations, manage customer communication, and drive revenue through efficient lead handling and follow-ups.These businesses use Housecall Pro as their primary CRM and operate in competitive local markets where speed, professionalism, and customer trust are critical.ResponsibilitiesRespond quickly and professionally to inbound leads from Meta, Google, and direct calls.Manage Housecall Pro CRM: schedule appointments, update records, and coordinate changes with operations.Handle client calls and messages, resolving questions and common concerns.Process payments, send invoices, and follow up on outstanding or failed transactions.Conduct post-service follow-ups to confirm satisfaction and encourage repeat bookings.Re-engage inactive clients (6+ months) to drive repeat business.Monitor and respond to online reviews to maintain a strong reputation.Provide light inbound sales support, including answering pricing questions and scheduling estimates (training provided).RequirementsExcellent spoken and written English with a neutral, US-friendly accent. Communication must be clear, warm, confident, and professional.Strong emotional intelligence with the ability to handle client concerns calmly, patiently, and empathetically.Proven experience in inbound sales, customer service, appointment setting, or administrative support within a service-based business.Comfortable asking for payment and guiding customers toward appropriate service packages when needed.Highly responsive with strong speed-to-lead discipline.Organized and detail-oriented, able to manage multiple tasks and priorities simultaneously.Proactive communicator who works independently and flags issues without being prompted.Comfortable representing a local U.S. business in a natural and trustworthy manner.Available full-time (40 hours per week) during U.S. Central Time business hours.Reliable high-speed internet connection and a quiet, professional work environment for calls.Additional requirements (big plus) Experience using CRM systems (Housecall Pro experience is a strong big plus). Experience working with commission-based compensation structures. Prior experience in home services (window cleaning, HVAC, plumbing, landscaping, etc.). Familiarity with field service management software. Basic proficiency in tools such as Google Workspace, Canva, or similar platforms. BenefitsCompetitive USD salary - Earn between $1,200-$1,500 per month, based on experience and skill level.Performance-based bonuses - Additional monthly incentives for meeting sales or performance targets (where applicable).Remote flexibility - Work from home while collaborating with U.S.-based teams.Long-term opportunity with growing service businesses.