Incident Problem Manager

Must have minimum 6-8 years in Incident / Problem Manager Role.Detailed knowledge of the ITIL Incident and Problem Management processes.Experience of working in a banking environmentGood understanding of Change, Configuration and Availability processes.The ability to work and team effectively with stakeholders and other management personnel.Proven experience in working in, and basic management of, diverse and geographically dispersed teams.Proven experience working in an Operational environment.Excellent awareness of different cultures and working practices across the regions.Excellent Microsoft Office experience, predominantly Excel, Visio and PowerPointCoordination skills: managing (complex) IT technical investigations.