Renewal Service Consultant

Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job DescriptionYour CareerAs a Renewals Services Consultant, you’ll play a mission-critical role in our renewals engine—working across data, pricing, systems, and stakeholders to ensure smooth, timely, and accurate renewals. Supporting major and selected enterprise accounts, you’ll manage complex data sets, produce customer-facing quotes, and partner closely with Field Sales and Channel teams.You’ll also be instrumental in process improvements and mentoring junior team members as we scale.Your ImpactAnalyze installed base and subscription data to identify upcoming renewalsClean, triangulate, and validate data across systems to ensure accuracyProvide data insights and value propositions on opportunitiesPartner Customer Intelligence to develop incremental pipeline for upsell and tech refreshGenerate price quotations aligned with historical pricing and current standardsCollaborate with Field Sales and Channel Partners to refine and finalize proposalsSupport custom requests, pricing exceptions, and escalations with cross function stakeholdersHandle high-complexity and high-value opportunities for Major Accounts Address order administration and renewal processing issuesEnsure accurate customer data (contacts, registration, usage) in systemsRecommend automation, process enhancements, and tools to improve speed and accuracyShare knowledge and best practices with junior team membersQualificationsYour Experience 4-7 years in inside sales or renewal sales, sales operations, complex deal desk or senior pricing rolesExperience with Enterprise sales motion and channel sales models (distributors, resellers)Strong communication, business judgment, and attention to detailComfortable working with large volumes of data to support decision-making on renewal strategy and action plan Advanced Excel skills (lookups, pivots, logic functions) and exposure to Salesforce or ERP/CPQ systemsExperience handling complex deal commercials Ability to work independently in a cross-functional, fast-paced environmentFamiliarity with Power BI, Power Query, PowerPivot, or Tableau a plusProficiency in Mandarin to support collaboration with Mandarin-speaking customers and stakeholders across the JAPAC region.Additional InformationOur CommitmentWe’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.