Information Support Specialist

Why Join Us?FlexTrades is seeking a dedicated and experienced Information Support Specialist to join our team. In this role, you will be responsible for handling and providing advanced technical support for a wide range of IT-related issues. Your tasks will include setting up and troubleshooting laptop and mobile hardware, printers, video conferencing, and software connectivity. Additionally, you will play a crucial role in onboarding new hires and managing applications support. Strong technical and troubleshooting skills, certifications, and a customer-focused approach are essential for success in this position. If you are a quick learner with excellent problem-solving abilities and a passion for IT support, we invite you to join our team.Duties & Responsibilities:Set up and troubleshoot wired/wireless LANs and workgroup Laptops, and Mobile (Android and iOS) hardware issues, video conferencing and A/V equipment, related software.Manage Applications and VOIP support and assist with the escalation of tickets to the IT Manager for complex issues.Resolve connectivity issues with users both in-person and remotely.Provision, configure, ship and support laptop hardware, mobile devices and related equipment for new hires.Onboard and offboard users efficiently by managing account creation, access provisioning, security settings, and license allocation.Software installation and patching.Communicate clearly and professionally with stakeholders, following up as needed.Effectively document support requests, updates, and resolutions in our ticketing system.Resolve support requests in an appropriate amount of time according to our SLA.Travel may be required on an as needed basis.All other duties as assigned.Minimum Required Skills & Experience:2+ year college degree in IT or equivalent technical training and work experience.2+ years desktop support experience in a corporate help desk environment; including 1+ years in a role supporting a remote workforce.Ability to manage hardware inventory, including shipping and receiving company assets.Experience in analysis, diagnosis, and resolution of computer and telephony problems for end-users.Proficiency with computer hardware/software, including the Office product suite with Microsoft 365 Administration, Exchange (On-Prem, Hybrid, M365), Teams, SharePoint, Entra ID (Azure AD), Windows 11.Working knowledge of Cloud-Based Applications listed above, PowerShell Scripting, configuring and supporting Mobile devices (iOS), Mobile Device Management (Atera, IBM MaaS360), printers, video conferencing and A/V equipment.Knowledge in supporting VOIP cloud-based phone systems.Strong customer service skills, with the ability to communicate clearly in spoken and written English.Experience following IT Security policies and best practices.Sound judgment, problem solving, and conflict resolution skills.Great organizational skills and teamwork, with ability to multitask, prioritize, take detailed case notes and meet deadlines.Interest in up scaling your professional development with courses and certifications.Preferred Skills & Experience:Experience with Bullhorn ATS and Salesforce CRM a strong plus.CompTIA, MCSA, Azure cloud or Intune certifications a plus.Benefits:Fun company culture maintained through remote and in-person team building eventsBest in Class: Medical, Dental, Vision, Disability and Life Insurance coverage offeredWork remotely in the United StatesPaid holidays, Vacation, & Birthday PTOCompany sponsored personal wellness planHome office equipment providedEqual Opportunity Employer:FlexTrades is an equal opportunity/affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including individuals with disabilities and veteransSafety Responsibilities:All internal employees at FlexTrades are expected to prioritize safety in the workplace by adhering to established safety protocols and guidelines. Responsibilities include:Compliance: Follow all company safety policies, procedures, and industry regulations to maintain a safe work environment.Training Participation: Attend all required safety and compliance training sessions, ensuring awareness of safety practices relevant to corporate operations and client interactions.Remote Office Safety: Ensure that personal workspaces are organized and free from hazards and utilize ergonomic practices to promote health and safety.Incident Reporting: Report any accidents, incidents, or near misses immediately to management to facilitate timely investigation and prevent future occurrences.Collaboration: Foster a culture of safety by collaborating with colleagues to support adherence to safety protocols and sharing best practices.Continuous Improvement: Engage in safety meetings and provide constructive feedback on ways to enhance workplace safety and well-being.By fulfilling these responsibilities, FlexTrades employees contribute to a safer work environment for themselves, their colleagues and Technicians, and the clients we serve.