Information Technology Administrator

Role overview The IT Administrator will provide essential technical support to MEG's internal teams and customers, while also being responsible for the implementation and maintenance of the organization's security controls. This role involves a wide range of responsibilities from managing cloud service backups and ISO compliance to providing internal tech support for employees and handling customer-facing technical configurations and issue resolution.The full-time role is to start as soon as possible on a work from home basis most of the time, although it is expected that employees are available to come into the office once every 6 weeks. We aim to provide flexibility and a work/life balance that suits you.This role reports directly to the CIO.Roles & Responsibilities The IT Administrator is responsible for providing technical support to MEG staff and customers and ensuring that organization security controls are implemented.Security administrationEnsuring ISO related standards are being followed by each department. You will play a key role in annual internal and external ISO audits.Filling out technical security questionnaires in response to tendersCommunicating updates related to threat intelligence. Ensuring the affected departments make necessary changes to implement feedbackManaging the relationship with our security and operations third party supplier.Performing manual back ups of third party cloud services on a regular schedule.Participating in the monthly security committee meetings.Internal supportConfiguration management for employees: Onboarding new employees, Offboarding leavers, Granting access to services according to ISO defined config management policy.Configuration management for our MEG QMS instances.Providing hardware and software technical support to employees.Producing reports for internal teams based on system usage.Customer supportConfiguration management customers: API integrations, SAML configuration, LDAP configuration, Mirth connect configurationProviding technical support to the MEG platform.Data migration and integration project managementRequirements 2+ years experience in an IT support or security administration role.Technically proficient in web and cloud technologies.Strong understanding of cloud service management and backup proceduresProficiency in configuration management for various systemsExcellent technical support skills for both hardware and software issuesAbility to communicate complex technical information to non-technical stakeholdersAn interest and an aptitude for data securityStrong problem-solving and analytical skillsGreat interpersonal skillsA willingness to learn on the jobLocated in IrelandNice to haveDemonstrable expertise in ISO 27001 standards and auditing processesExperience in data migration and integration project managementAbout MEGMEG’s mission is to provide the best quality management platform for healthcare providers around the world, enabling them to sustainably deliver great care to every patient every time.With a relentless focus on creating a better experience for the working lives of frontline staff, our team is united around building innovative technology solutions for healthcare teams that improve care quality standards and patient safety.Already working with world-leading hospitals in more than a dozen countries across Ireland and the UK, the Middle East, Latin America, Australia and New Zealand, MEG is continuing its expansion in both local and international markets. We are hiring new members to our team to help us on this journey.Our company has a remote-first mindset and is built on trust, communication and fun. We have an excellent collaborative work environment and offer our employees great experience across a range of different projects. We encourage team members to take an active role in developing their skills and give them plenty of autonomy and support to do so.Equal Opportunities: We are a global team with a global mindset. Cherishing and protecting diversity is core to our company culture. We are always looking to diversify the talent in our team. If you feel you don't quite meet all the criteria in the job spec but have the potential to do the role, we'd still love to hear from you.