Information Technology Service Desk

Job Description:Required Skills:Good written and verbal communication in EnglishGood Basic Knowledge on Information Security and/or ISO 27001 StandardCustomer Centric ApproachBasic Business EtiquetteUnderstanding of Management process (Incident, Change, Problem, etc.) First level support for InfoSec request and approvalsMinimum of 12 months of ExperienceCompTIA or equivalent certification is preferred but not required.KPI/DeliverablesMonitor Email and create the corresponding Tool request and assign to corresponding Functional TeamMonitor the Tool for request and assign to corresponding Functional TeamProvide response to Tool or Email queries. If required, work with the requestor for further understanding of the query.Monitor progress of open/pending (unassigned) query and/or request and escalate to corresponding Team POC/back up.Prepare and submit weekly and monthly reports.Review and Approve request via Email or Tool based on the Exception SOP document/process. 📞 Contact: Pooja Dubey✉ Email: pooja.dubey@net2source.my📱 WhatsApp: +60 3-2779 6482