Information Technology Support Analyst

Technical Skills• Proficiency with Google Admin Console, Chrome Management Console and Google workspace• Proficiency in Apple products and Mac support• Familiarity with device imaging, policy configuration, and remote management tools• Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices• Experience supporting web-based applications and learning management systems (LMS)Soft Skills• Strong problem-solving skills• Ability to translate technical information into user friendly terms• Customer service mindset with patience and professionalism• Excellent organizational and documentation abilities• Strong communication skills