Information Technology Support Analyst

Position: IT Service Desk AnalystLocation: Alabang, Muntinlupa City PhilippinesWork from officeEssential Duties and Responsibilities:• 1+ years of IT experience with Help Desk Support.• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to queries/tickets on time either in person or over the phone or via tickets.• Write training manuals.• Maintain the daily performance of computer systems.• Respond to email messages for users seeking help.• Ask questions to determine the nature of the problem.• Walk the customer through the problem-solving process.• Install, modify, and repair computer hardware and software.• Run diagnostic programs to resolve problems.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Install computer peripherals for users.• Follow up with customers to ensure issue has been resolved.• Run reports to determine malfunctions that continue to occurIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.