Information Technology Support Engineer

2nd Line IT TechnicianLocation: CarlisleType: Full-time, PermanentAbout the Role Our client is a multi-award-winning technology specialist with nearly 40 years of experience delivering IT services, telecoms, and print solutions. As a leading Managed Service Provider and Cyber Security expert, they’re dedicated to providing reliable, high-quality support to a diverse range of clients.They’re now looking for a skilled and motivated 2nd Line IT Technician to join their team. This is an exciting opportunity to play a key role in supporting clients, resolving complex IT issues, and ensuring smooth day-to-day operations across varied technical environments.Key ResponsibilitiesProvide 2nd line support for hardware, software, and network issues.Diagnose and resolve complex technical incidents promptly.Assist with installations, configurations, and system maintenance.Monitor and maintain systems for optimal performance and security.Contribute to IT projects and system upgrades.Deliver excellent customer service both remotely and on-site.Ensure all work aligns with best practices and compliance standards.About YouPrevious experience in a 2nd line support role, ideally within an MSP or cybersecurity setting.Strong understanding of Windows operating systems.Confident troubleshooting networks, servers, and related infrastructure.Familiar with cybersecurity principles and practices.Excellent communication and problem-solving skills.Able to work both independently and as part of a team.Prior IT support or helpdesk experience essential; customer service background beneficial.BenefitsCompany pension schemeFree on-site parkingBirthday day offSickness bonus schemeEarly finish on FridaysWhy Apply? You’ll be joining a forward-thinking, award-winning team that values collaboration, innovation, and continuous development. Expect to work with cutting-edge technology on exciting projects, all within a supportive environment that encourages growth and progression.