Information Technology Support Specialist

Our client is seeking an Operational IT Support specialist on a contract basis. They will be responsible for monitoring, maintaining, and supporting the day-to-day operations of the organization’s data centre and facility infrastructure. Duration: 18 monthsShift: shift-based coverage on a four-on, four-off, 12-hour rotation to support a 24/7/365 environment.Location: on-site - Sault Ste. MarieResponsibilitiesMonitor and maintain the daily operations of data centre facilities, including physical and logical infrastructure.Execute and maintain system run books, workflows, and operational procedures to ensure smooth operations.Perform regular system checks, data backups, migrations, and recovery procedures.Administer enterprise automation scheduling and production control tasks to support business-critical workloads.Respond to system alerts, troubleshoot issues, and escalate incidents as needed to ensure minimal downtime.Manage access control systems and support security compliance within the data centre environment.Maintain detailed records, logs, and documentation for system performance, maintenance, and change management.Collaborate with cross-functional IT teams to ensure operational consistency, reliability, and efficiency.Provide guidance and subject matter expertise to junior staff and service desk resources.Ensure adherence to established SLAs, operational standards, and best practices for IT systems management.Requirements:3+ years of experience in progressively advancing roles within Technology or related functions.Minimum 1 year of experience in Service Desk Support.Proven ability in following areas of technical competency: Technical Troubleshooting, Data Backup and Migration, Computer Operations, Data Centre Administration, Production Control, Enterprise Automation Scheduling, Data Centre Facilities Management, System and Console Operations, Technology Systems Management, Records Management and Archiving