Information Technology Technical Support

Company: 31 Green LtdJob Title: IT Technical SupportJob Type: Full Time - RemoteExperience: 3–5 yearsAbout Us31 Green Ltd is a dynamic and rapidly growing company dedicated to supporting our partners with technology, business process excellence, and digital transformation. We’re looking for a proactive and reliable IT Technical Support who can take ownership of our IT systems, Azure environment, and infrastructure support while providing responsive first-line technical assistance to our teams.Role OverviewThe IT Technical Support will be responsible for managing and maintaining the company’s IT infrastructure, cloud platforms, and endpoint devices. This role combines Azure administration, Windows infrastructure support, and first-line IT troubleshooting.You’ll play a critical part in ensuring system uptime, user satisfaction, and smooth day-to-day technical operations across the organization.Key ResponsibilitiesIT Infrastructure & Azure AdministrationManage and maintain Azure Active Directory, virtual machines, and cloud resources.Monitor and optimize performance of Azure services and infrastructure.Manage user accounts, access control, and security groups within Microsoft 365 and Azure environments.Configure and maintain Windows servers, network devices, and VPN connections.Ensure system backups, patch management, and update schedules are implemented effectively.Technical Support & HelpdeskAct as the first point of contact for all IT support issues via chat, email, or phone.Diagnose and resolve hardware, software, and network issues in a timely manner.Support company laptops, peripherals, and mobile devices (Windows/macOS).Log, track, and manage incidents through the IT ticketing system (e.g., Jira, Zendesk, Freshdesk).Escalate complex technical issues to second-line or vendor support when necessary.Maintain accurate documentation of troubleshooting steps and IT assets.Operations & Process ManagementPerform regular system health checks and ensure network and system uptime.Support onboarding and offboarding processes, including system provisioning and access management.Collaborate with internal teams to implement new tools or integrations.Ensure compliance with IT standards, data protection, and security protocols.Skills & QualificationsBachelor’s degree in Computer Science, Information Technology, or a related field.3–5 years of experience in IT support, systems administration, or infrastructure management.Hands-on experience with Microsoft Azure, Active Directory, and Windows Server environments.Strong knowledge of Office 365 administration, VPN setup, and network troubleshooting.Familiarity with ticketing systems (e.g., Jira, Zendesk, Freshdesk).Good understanding of IT security best practices and endpoint protection.Excellent troubleshooting, analytical, and documentation skills.Strong interpersonal and communication skills with a customer-focused approach.Ability to work independently and manage multiple priorities remotely.How to ApplyIf you’re passionate about technology, security, and problem-solving and want to be part of a growing digital platform; we’d love to hear from you!Please send your resume to hr@31g.co.uk or zainab.zahra@31g.co.uk