Infrastructure Engineer

Overall PurposeProvide technical support and management of internal SCC, Data Centre Services, and customer server infrastructures, including operating systems, virtualization, and Exchange environments.Key ResponsibilitiesMonitor and maintain infrastructure to meet agreed service levels.Manage incidents, problems, and authorized changes (including CAB participation).Perform root cause analysis for recurring issues.Maintain and update technical documentation.Conduct scheduled maintenance, patching, and upgrades.Collaborate on continuous improvement across datacentre platforms.Log and escalate issues with third-party vendors (e.g., Microsoft, VMware, Citrix).Support project delivery and ensure solutions align with customer requirements.Act as escalation point for major incidents.Support service acceptance for new implementations and upgrades.May be required to occasionally to fill in single shifts on managed services shift roster.Essential Skills & Experience3–5 years supporting enterprise clients across at least two of these areas:Virtualization (vCenter, vSphere, ESXi, etc.)End-user VDI (XenApp, VMware Horizon, etc.)Microsoft Server & AD (DNS, GPO, DHCP)SCCM, Anti-virus, Web filtering, Encryption solutionsExchange / Office 365Strong troubleshooting skills in complex, multi-site environments.Experience using Service Desk tools.Strong English communication skills (written & verbal).Customer-facing experience and documentation skills.DesirableITIL certification or knowledge.Degree in Computer Science or related field.Experience in multi-client or managed service environments. 3. Report Line: Technical Service Manager-------------------------📬 Send your résumés to: sccvn.talent@scc.com📍 Fl. 8 MapleTree Building - 1060 Nguyen Van Linh, District 7, HCMC⏰ Monday to Friday | 9:00AM - 06:00PM🌍 About SCC VietnamSCC (Specialist Computer Centres) is a UK-based IT leader operating in over 50 countries with 2,500+ enterprise customers. In Vietnam, we build critical software systems, infrastructure support, and digital transformation services for our UK & French clients.⸻🎁 What We Offer• Competitive salary, performance bonus & 13th-month salary.• Premium healthcare (includes dependents), annual health check.• Hybrid working policy & international exposure.• Travel insurance, annual trip, training & certifications support.⸻🚀 Ready to join a team that builds systems powering the UK’s national infrastructure?