Innovation and Development Officer

About UsPalliative Care South East provides palliative care in the southeast metropolitan region of Melbourne. We support people with a life-limiting illness to live well and, in doing so, provide support at home to improve the quality of life of individuals, carers and families. Our specialist palliative care services are provided to people of all ages, free of charge, in the Local Government areas of Cardinia, Casey, Greater Dandenong and part of Kingston.The RoleThe Innovation and Development Officer will play a key role in advancing projects and initiatives that enhance the quality, effectiveness, and sustainability of our community-based palliative care service. Working collaboratively with a broad range of stakeholders, including staff, consumers, and management, the role will focus on identifying opportunities for improvement, analysing service gaps, and supporting the design and implementation of innovative service models and processes. Through consultation, data analysis, and project coordination, you will gather insights and evidence to inform service development priorities.Key ResponsibilitiesSupport the planning, coordination and delivery of service development and innovation projects in alignment with organisational strategyConduct needs analyses, stakeholder consultations, and environmental scans to identify opportunities for improvementDevelop and maintain project documentation including plans, risk registers, progress reports, and evaluation frameworksFacilitate effective engagement and communication with internal and external stakeholders to support project objectivesAssist in the design, piloting, and evaluation of new models, processes, and resources that strengthen service deliveryAnalyse data and feedback to identify trends, outcomes, and opportunities for continuous improvementPrepare high-quality written reports, briefings, and recommendations for management and governance committeesSupport the integration of project outcomes into operational practice, ensuring sustainability and alignment with clinical governance frameworksContribute to a culture of innovation, collaboration, and quality improvement across the organisationRequired Skills and ExperienceRelevant tertiary qualification in health, social sciences, project management or related fieldDemonstrated experience in coordinating or supporting service development or improvement projects, preferably within healthcare or community servicesExperience in stakeholder engagement, consultation, and facilitationExperience in data collection, analysis, and reporting to inform decision-making and evaluationKnowledge of project management methodologies and toolsAwareness of clinical governance and quality frameworks relevant to healthcare deliveryStrong organisational and project coordination skills, with the ability to manage multiple priorities and meet deadlinesExcellent written and verbal communication, including the ability to prepare reports, presentations and briefing papersAnalytical and problem-solving skills, with attention to detail and a focus on practical outcomesDemonstrated ability to work collaboratively across teams and disciplinesProficiency in Microsoft Office Suite and project management softwareBenefitsPCSE is transitioning through an exciting stage of growth and change, and the successful candidate will have access to a range of benefits including:Attractive salary packaging options - up to $15,900 tax free per yearFlexible work life balance opportunitiesTraining and Development OpportunitiesRewards and Recognition programAn Employee Assistance Program (EAP) is funded by the employer for business and private accessA wonderful supportive team and a leadership group that will value your contributionOption to undertake the role part-time and flexibility with work hours For further information (Inc. Position Description) and to apply visit https://palliativecaresoutheast.org.au/career-opportunities/Contact- HR@palliativecarese.org.au