Inside Sales Coordinator - Level III

DescriptionJob SummaryThe Sales Support Specialist plays a critical role in supporting the customer-facing sales force throughout the sales cycle—from lead generation to order fulfillment. This role involves executing and improving selected sales activities with limited supervision, ensuring seamless customer interactions and internal coordination.Key Responsibilities Lead Management & QualificationRespond to incoming customer inquiries via calls and emails.Qualify leads and route them to appropriate sales professionals. Quotation & Order ProcessingPrepare budgetary quotes for simple to complex jobs by gathering technical data, lead times, and presentation materials.Receive and process orders, issue acknowledgements, invoices, and shipping notices.Communicate order and inventory status to sales teams and customers. Customer Engagement & Issue ResolutionParticipate in customer visits and events.Resolve customer issues independently or escalate when necessary.Support post-sale activities including shipment and service coordination. Inventory & Sales SupportMonitor inventory levels and initiate orders as needed.Assist branch personnel in retail sales across various tasks. Marketing ActivitiesSupport initiatives like Mitwa and Fleet Connect to enhance customer engagement and brand visibility.ResponsibilitiesQualificationsHigh school diploma or equivalent; additional certifications or diplomas in business, sales, or marketing are a plus.May require licensing for compliance with export controls or sanctions regulations.Skills & CompetenciesPrimary Skills Customer Focus: Strong ability to build relationships and deliver customer-centric solutions. Communication: Effective in multi-mode communication tailored to different audiences. Collaboration: Works well in team settings to achieve shared goals. Action-Oriented: Takes initiative with urgency and enthusiasm. Sales Pipeline Management: Plans and evaluates sales strategies based on pipeline health. Sales Forecasting: Analyzes customer data to predict future consumption patterns.Secondary Skills Channel Awareness: Understands industry structure and market dynamics. Account Planning: Develops and tracks execution strategies for accounts. Sense Making: Synthesizes complex information to understand customer needs. Adapts to Target Audience: Explains technical topics in accessible language. Integrates Customer Perspective: Aligns sales efforts with customer expectations. Values Differences: Appreciates diverse perspectives and cultures.QualificationsExperienceSignificant relevant work experience in sales support, customer service, or related roles.Experience with CRM systems, order processing tools, and inventory management preferred.Exposure to marketing campaigns and customer engagement platforms like Mitwa and Fleet Connect is advantageous.Job SalesOrganization Cummins Inc.Role Category HybridJob Type OfficeReqID 2420430Relocation Package Yes