HR Operations Advisor 2

Summary: We are looking for a Staff for HR Services in our delivery Center at Hyderabad. HR Services delivery center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining HR data of employees in HR Systems & support employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.) Key Accountabilities:Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexityRespond & resolve queries in a timely & accurate manner with employee experience at the core.Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, SF, etc.)Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirementsFollow the Desktop Procedures / KB articles defined for every transaction/queryEnsure the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR toolsWorking in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies Skills and Qualifications:Minimum 2 years’ experience in HR Services and any HR application like Success factor, SAP, Workday etc.Post-Graduation (any specialization)Excellent written & verbal English communicationExposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.)Knowledge of MS tools (Excel & PowerPoint)Attention to detail and ability to follow guidelinesAbility to maintain highly confidential and sensitive informationAbility to deliver against agreed objectives/ service levelsAbility to work effectively in a team and willingness to help others #AditiIndia# 25-23740