Installers Technical support

Job ResponsibilityManage installerss and provide the training as per requirementsRespond to installers inquiries in a timely and professional mannerIdentify, diagnose, and resolve technical issuesProvide technical support to installerss via phone, email, or chatRecord and document installers issues and resolutions via excel sheetsCollaborate with other teams to resolve complex installers issuesEnsure installers satisfaction by providing exceptional service and supportStay up-to-date with product and technical knowledge to provide accurate information to installerssContinuously improve knowledge and skills through training and development opportunitiesConduct Training sessions for installerss in different citiesConduct Product Demonstrations for installerss in office work area, In shops and in seminarsQualificationsBachelor's degree in Computer Science or related field (or equivalent work experience). Fresh graduates is avaliable.Excellent communication skills (verbal and written)Strong problem-solving skills and ability to troubleshoot technical issuesExperience with Windows operating systemsExperience with Microsoft Office Suite and other common software applicationsFamiliarity with networking and internet technologiesAbility to work independently and as part of a teaminstallers-focused mindset and a desire to provide exceptional serviceWhat We OfferA competitive and attractive salary package for the right candidate.A solid career growth plan.Part of a global team.All sorts of perfect welfare systemSimple and just corporate culture