Instructional Technology Coordinator

About UsAugusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 . Location Augusta University –Our Health Sciences Campus:1120 15th Street, Augusta, GA 30912Our Summerville Campus:2500 Walton Way, Augusta, GA 30904 College/Department Information Augusta University Online (AU Online) is designed to take the university into the 21st century with advanced learning technologies for AU students. Deploying best-in-class online educational methods, techniques, and models of student support, AU On6ne is designed to support our faculty in developing leading-edge online instruction.Focused on fostering a sense of belonging among our online students, and creating exceptionally engaging classroom experiences, our team is committed to extending the reach of AU through advanced marketing and digital technologies. Our close-knit team embraces the values of performance, innovation, and providing a personalized teaming "experience like no other" in online education.Job SummaryUnder the general supervision of the Director Instructional Design and the AVP of AU Online, The Instructional Technology Coordinator (ITC) will work directly with the Division of Information Technology to coordinate the IT and Technology needs of AU Online. The ITC will be the primary point of contact for the AU Online learner incident response system.The ITC will support AU Online, Faculty, Staff, and Student needs primarily within the Learning Management System (LMS) for both problem solving and training purposes. The ITC will support existing technology and will play a large role in determining new external technologies and tools as well as those within the LMS. Given the wide range of technology applications used by the AU Online Platform, the ITC, in collaboration with IT, will be involved with the management and integration of additional technologies that work with the LMS or feed into the AU Online Platform, including but not limited to, Banner, EAB Navigate, Pathify, and other current and future systems and tools needed to support the AU Online Platform. The ITC, in collaboration with IT, will ensure data security and integrity for students, faculty and staff operating within the AU Online Platform.ResponsibilitiesThe duties include, but are not limited to:RECORD MANAGEMENT:Providing reports from the LMS and any associated software. Monitoring and analyzing usage data to identify trends and making recommendations for improvements.Ensuring data security and privacy compliance in accordance with relevant regulations.Monitoring systems performanceRESOURCE DEVELOPMENT AND COLLABORATION:Identifying and recommending technology opportunities, trends, and strategies to improve the learning experience for AU Online students and faculty to enhance persistence rates.Researching, evaluating, and recommending both new and existing educational software applications and tools.Developing strategies for the effective use of technology in online teaching and learningDeveloping and maintaining user guides, a training library, FAQs, and other resources to aid in the effective use of educational technology.Staying informed about emerging trends, best practices, and advancements in educational technology.Recommending and piloting innovative projects that leverage cutting-edge technology for educational purposes.In some instances, supporting vendor management.TECHNOLOGY SUPPORT/SYSTEMS MANAGEMENT:Providing AU Online with LMS (D2L) course administration support.Providing LMS (D2L) and associated software support for students, faculty, and staff.Resolving technology related incidents.Using course authoring tools to create learning objects that provides customized training and documentation for students and faculty.Preparing AU Online courses for delivery and making any needed emergency adjustments throughout the semester.Communicating with constituents on any need changes to the LMS, any related technology and course content.Leading the AU Online ticketing system.OTHER DUTIES: Perform all other job-related duties as assigned.Required QualificationsA Bachelor's degree from an accredited college or university in Instructional/Educational Technology with one year of experience in Information Technology or related field.Required ExperienceExperience in a higher education environment, and teaching and/or training experienceExperience supporting academic technologies in an educational settingExperience evaluating, implementing, and maintaining softwareWor1d<1g knowledge of D2LKnowledge of instructional design methodologies and accessibilityExperience In Training/teaching Others On Technology TopicsAbility to interpret and respond to user problems through a helpdeskExperience utilizing software that creates repor1s from systemsExperience with troubleshooting softwarePreferred QualificationsExperience supporting an LMS and related technology for an online program.Prior teaching or training experienceWorking knowledge of ECHO 360, Turnitin, VoiceThread and HypothesisWorking knowledge of EAB Navigate, Banner, or PathifyUnderstanding of FERPA and data privacy issuesKnowledge of documentation needs and techniquesKnowledge of data analysis techniquesKnowledge, Skills, & AbilitiesKNOWLEDGEAcademic Landscape: Understand the broader educational landscape, including the challenges and opportunities unique to online learning and graduate-level education.Student Development Theories: Familiarity with student development theories to facilitate the holistic growth of students.Technological Proficiency: Proficient in the use of digital technology, including learning management systems (LMS), student information systems (SIS), and other digital tools relevant to the educational setting.SkillsCommunication Skills: Ability to communicate effectively, both orally and in writing, to students, faculty, and staff.Problem-Solving Skills: Capability to identify, analyze, and solve problems that students may face, using creativity and resourcefulness.Organizational Skills: Ability to manage time efficiently, prioritize tasks, and keep detailed records.Interpersonal Skills: Ability to build and maintain positive relationships with students and staff.Teaching Skills: Ability to teach or facilitate learning in areas like study skills, time management, stress management, etc.AbilitiesEmpathy and Cultural Competence: Ability to empathize with students, understand all cultural backgrounds, and work effectively with people from different backgrounds.Adaptability: Ability to adjust to changes in schedules, student needs, institutional priorities, etc.Proactive Approach: Ability to anticipate student issues before they escalate and take necessary preventive action.Motivational Abilities: Ability to inspire and motivate students to achieve their academic goals and stay committed to their programs of study.Shift/Salary/BenefitsShift: Days/M-F (Work outside of normal business hours may be required)Pay Band: B10Salary: Minimum $52,500/annual Midpoint: $65,600/annualSalary to be commensurate with the qualifications of the selected candidate within the established range (generally minimum midpoint) of the position.Recruitment Period: Until FilledAugusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today! Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.Other InformationThis position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient and family-centered care institution, where employees partner every day with patients and families for success."Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited. Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.How To ApplyConsider applying with us today!https://www.augusta.edu/hr/jobs/Select University Faculty & Staff > External Applicants if you are a candidate from outside the universitySelect University Faculty & Staff > Internal Applicants if you are a current university employeeIf you need further assistance, please contact us at 706-721-9365