Intake & Client Care Associate

JOB DUCK IS HIRING AN INTAKE & CLIENT CARE ASSOCIATE For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!Role Overview We are seeking a highly detail-oriented and empathetic Intake & Client Care Associate to be the first point of contact for prospective clients. This role is crucial in creating a positive client experience and ensuring accurate intake processes that support successful case outcomes. You are self-motivated, highly organized, and thrive in a fast-paced environment. You take pride in accuracy, follow-through, and deliver exceptional client service. You are empathetic, tech-savvy, and comfortable managing multiple priorities remotely.Schedule:Monday to Friday from 8:30 AM to 5:30 PM EST (USA)Your Responsibilities Will Include but Are Not Limited To:Making calls each day to prospective and existing clientsFollowing up with clients who have not yet connected with the firmSending texts, emails, and leaving voicemails to maintain consistent communicationConducting initial screenings and gathering essential case details with empathy and professionalismReviewing project notes to determine case needs and next stepsEntering client information accurately into the firm’s case management systemPreparing intake summaries for attorney reviewMaintaining organized digital records and ensuring compliance with confidentiality standardsWhat We’re Looking For:At least one to two years of experience supporting legal, medical, or customer service intake rolesBilingual (English/Spanish) required for client communicationHigh school diploma required; associate’s degree or paralegal certification preferredDetail Orientation: Ability to manage complex case details and maintain accurate recordsEmpathy: Deliver compassionate communication to clients during stressful timesMedical Terminology: Familiarity with medical terms and injury-related documentationCommunication: Strong verbal and written skills; bilingual (English/Spanish) requiredTech Proficiency: Comfortable with CRM systems, Microsoft Office, and virtual toolsPersistence: Ability to follow up consistently and manage high call volumes dailyReliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)Quiet, distraction-free remote work environmentWhat’s In It for You? Monthly compensation starting from 1150 USD to 1220 USDPaid time off and holiday pay.Referral and annual bonuses.100% Remote, Full-Time, Long-Term Career Opportunity.Parental leave.Opportunities for professional development and trainingDedicated support from our team.A chance to work with clients who share our values.Ready to dive in? Apply now and make sure to follow all the instructions!DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.