Intake Specialist

RoleBlock LLP is a growing law firm dedicated to providing outstanding legal representation to clients in personal injury and landlord-tenant matters. We're looking for a friendly and motivated Intake Specialist to join our team. In this role you will:Conduct initial client intake calls in both English and Spanish, gathering essential case details, client information, and supporting documents. Maintain accurate, detailed case notes in our case management system to ensure a seamless handoff to our legal team. Establish trust and build strong relationships with prospective clients while effectively guiding them through the intake process.Responds to client inquiries and requests in a timely manner.RequirementsMust be fluent in both English and Spanish.Previous experience in sales, customer service, or client intake.Excellent interpersonal skills and ability to actively listen to clients.Strong organizational skills with great attention to detail.Tech savvy and good typing skills is a plus.Compensation: $20-$25 hourly + bonus eligibilityAbout UsBlock LLP is one of the fastest growing personal injury, property damage, and landlord-tenant law firms in Los Angeles. We are deeply committed to making a positive impact on the lives of clients, providing them with the justice and support they deserve.Benefits401(k) with employer matching9 paid firm holidays annually + additional time offDiscretionary performance-based bonusesOpportunities for professional development and trainingPositive and collaborative team environmentFirm-sponsored social events and team-building activitiesOpportunities for growth and advancement within the firmFlexible work schedule