Intake Specialist

Department SummaryThe UCLA Civil Rights Office ("CRO") identifies, communicates, investigates, and works to uphold civil rights protections for students, staff, faculty, and other academic personnel, as well as patients at UCLA Health. CRO works to advance civil rights protections for all Bruins and ensure that members of the UCLA community can study, work, live, and receive medical treatment free from discrimination, harassment, and sexual violence.Position SummaryAre you passionate about fostering a safe, respectful, and inclusive campus environment? UCLA’s Discrimination Prevention Office is seeking a detail-oriented, empathetic, and highly organized Intake Specialist to serve as the first point of contact for individuals seeking assistance. As an Intake Specialist, you’ll play a vital role in supporting the university’s commitment to equity by providing trauma-informed guidance to students, staff, and faculty. You’ll assist with case intake, explain resources, and help individuals navigate the DPO process with care and confidentiality. This position is ideal for professionals who are driven to make a meaningful impact through service, communication, and integrity. If you are ready to help advance UCLA’s mission of equity and accountability, apply today to join a team that is dedicated to protecting and uplifting every member of the Bruin community.Salary & CompensationUCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.QualificationsLegal Experience One or more years of experience in the legal field or related profession. (Preferred) Demonstrated skill in analyzing information, problems, situations, practices and/or procedures to define the problem or objective, identify relevant concerns, identify patterns and relationships, and formulate logical and objective conclusions. (Required)Ability to document work performed and accurately report contents of interviews (Required)Ability to organize documents and other evidence rationally and consistent with office practices (Required)Ability to multitask and process a high volume of data promptly and efficiently. (Required)Demonstrated ability to quickly establish rapport and professional credibility and to gain the trust of administrators, faculty and staff at all levels of the University as well as individuals external to the University. (Required)Strong skill in communicating empathetically with discrimination complainants and respondents. (Required)Strong skill in interviewing faculty, staff, students, and outside constituents concerning sensitive matters related to discrimination. Ability to maintain appropriate confidentiality. (Required)Demonstrated ability to interact and communicate with individuals from diverse cultural, social, economic and educational backgrounds, including those related to membership in historically underrepresented racial, ethnic, and national origin groups. (Required)Demonstrated ability to work independently with only general direction and to accept equivocal circumstances and take appropriate action where answers to a problem are not readily apparent. (Required)Skill in program development including delineating goals and objectives, determining implementation steps and time frames, designing evaluation measures, and modifying designs and procedures to accommodate current organizational needs. (Required)Demonstrated ability to research, interpret and apply law and policy while assessing complaints (Required)Demonstrated ability to set priorities and complete work in a timely manner. (Required)Special Conditions for EmploymentBackground Check: Continued employment is contingent upon the completion of a satisfactory background investigation.Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.Schedule8:00 a.m. to 5:00 p.m.Union/Policy Covered99-Policy CoveredComplete Position Descriptionhttps://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Ethics%20and%20Compliance%20Professional%202%20(40855757)