Intermediate Program Manager

Key ResponsibilitiesManage vendors and service providers to meet SLAs, budgets, and performance standards.Monitor vendor delivery, financials, and security posture.Ensure stable ICT operations and service availability for users and the public.Advise stakeholders on ICT strategy, performance, and improvement initiatives.Lead regular review meetings with vendors and business owners to drive service quality.Oversee identity and access management, system changes, and configuration documentation.Maintain and test disaster recovery and business continuity plans.Develop, document, and enforce ICT policies and compliance standards.Support system integrations, infrastructure planning, and lifecycle management.Contribute to procurement, contract, and budget management activities.Skills & ExperienceProven ICT operations and vendor management experience in complex environments.Technical expertise across:Cloud: AWS, Azure, Cloud Security, ContainerisationMicrosoft: Server, SQL, AD, Entra ID, Dynamics, SharePoint, M365, IntuneNetworking: Cisco, Fortinet, LAN/WANVirtualisation & Infrastructure: VMware, Citrix, AVD, Dell, SAN, HyperConvergedMobile: iOS, Android | Tools: ServiceNowStrong leadership, stakeholder, and financial management skills.Excellent communication, analytical, and strategic thinking abilities.Familiarity with ITIL and customer-focused service management principles.