Internal Review Officer

Are you a professional with strong case management experience looking to make a tangible difference to people? Your New CompanyThis organisation is responsible for providing a wide range of services to the citizens of Australia. It oversees various projects that work to improve the lives of those living with disabilities. Well-known for its positive mark in the Disability Sector, this Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level!Your New RoleYou Will Be Responsible ForWorking with participants/applicants to gather information regarding the nature and context of review requests.Informing participants/applicants and their representatives about decisions, reviews, and the appeals process.Preparing evidence-based decision-making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.Contributing to quality improvement activities to enhance service delivery practice, processes, and systems. What You’ll Need to SucceedThe successful application will also demonstrate skills in:Ability to coordinate competing requests and demands, set priorities and manage workflowResponsible for coordinating, monitoring, and achieving outcomesPerform objective and systemic research and analysis to obtain accurate conclusions based on evidenceAbility to follow well-defined and detailed policies, technical or professional guidelines and accepted practice or precedents to achieve specific results.Make decisions requiring evaluative judgement and may involve tailoring work methods, interpreting and adapting existing procedures and practices to achieve results.Communicate with and provide advice and recommendations to a wide variety of customers and external stakeholders Logistics12-month contract with possibility of permanency or extensionHybrid working and flexible working arrangementsHourly rate of $55.24 per hour + superAvailable in Geelong, Parramatta, or NewcastleRole What You’ll Get in ReturnThrough Hays, this role offers you an hourly rate of $55.24 + super, an opportunity to progress your career with this Federal Government Agency and:Office Location / Hybrid Working ArrangementWeekly pay cyclesNominated choice of superannuation fundOnline time sheet submission and approvalNo hidden costs or payroll deductions for our servicesNo invoicing required for Pty Ltd holdersRegular contact with consultants throughout the duration of your assignment What You Need to Do NowIf you're interested in this role, click apply now or forward an up-to-date copy of your CV to victoria.sutton@hays.com.au. Please include a short summary of your suitability for the role.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#2962673